Agoda · 3 hours ago
Conversational Designer (Bangkok - Based, Relocation Provided)
Los Angeles, CA
Full-time
Onsite
Mid LevelAgoda is a global travel platform that connects people to destinations and experiences. They are seeking a Conversational UX and Content Designer to shape the behavior and quality of their AI Assistants, focusing on multi-turn conversational experiences and collaboration with various teams.
Air TransportationE-CommerceHotelTourismTravelTravel Accommodations
Responsibilities
Design and evolve conversational flows across user travel intents
Define how the assistant gathers context through dialogue, including sequencing, branching, and trade-offs
Establish principles for conversational depth, pacing, and progression
Own conversational experimentation, including defining hypotheses, running tests, and iterating based on user behaviour and outcomes
Define and maintain the assistant’s tone of voice and behavioural principles in line with Agoda’s brand
Ensure conversational consistency as new features, journeys, and surfaces are added
Guide LLM behaviour through conversational patterns, examples, guardrails, and prompt optimisation
Design and run conversational experiments, including A/B testing, to validate approaches and improve outcomes
Use data and qualitative feedback to iterate on conversational quality and effectiveness
Work closely with Product, Design, Content, Marketing, and Engineering to align conversational intent with technical capabilities
Act as a specialist partner, helping teams reason through conversational UX decisions rather than just producing outputs
Create lightweight artefacts such as conversation flows, pattern libraries, and example dialogues
Enable other designers to apply conversational patterns without creating long-term dependency
Qualification
Required
Experience in UX design, conversation design, or interaction design
Demonstrated ability to design multi-turn, goal-oriented conversational experiences
Strong systems thinking and comfort working with ambiguity
Experience collaborating with product managers and engineers
Experience working on chatbots, assistants, or AI-driven products
Familiarity with LLM behaviour and limitations
Preferred
Experience defining tone of voice or behavioral principles at scale
Background in service design or journey design
Company
Agoda
Agoda is a digital travel platform that provides access to hotels and holiday properties including flights. It is a sub-organization of Booking Holdings.
Founded in 2005
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-11-08Acquired
Leadership Team
Omri Morgenshtern
Chief Operating Officer
Timothy Hughes
Vice President Corporate Development
Recent News
lankatalks.com
2026-01-16
2026-01-16
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