LM Restaurants · 23 hours ago
Help Desk Specialist
Triangle Area
Full-time
Onsite
New Grad, Entry LevelLM Restaurants is a family-owned hospitality group with over 40 years of experience in the industry. They are seeking a customer service-driven Help Desk Specialist to provide efficient and accurate technical support to their users, serving as the first point of contact for technical issues and ensuring teams remain connected and productive.
ConsultingEventsFood and BeverageHospitalityManagement ConsultingRestaurants
Hiring Manager
Tara Scarborough
Responsibilities
Serve as first-level support and provide timely resolution to user issues
Escalate unresolved issues to the appropriate next level of support
Track, route, and document technical issues to ensure proper follow-up
Update customer data and produce activity and support reports
Walk users through troubleshooting steps in a clear and supportive manner
Deliver excellent customer service while exceeding user expectations
Recommend process improvements and procedural enhancements
Maintain and grow knowledge of help desk procedures, systems, and services
Qualification
Required
Proven experience providing Help Desk or technical support
Strong written and verbal communication skills
Excellent client-facing and customer service abilities
Advanced troubleshooting and multitasking skills
Customer-focused mindset with strong attention to detail
Benefits
Comprehensive medical, dental, and vision insurance
Company-paid Short-Term Disability and Life Insurance
401(k) with company contribution up to 4%
Paid time off and flexible scheduling
Generous employee dining discounts
Lucrative referral bonus program
Tuition reimbursement program
Company
LM Restaurants
LM Restaurants is a Raleigh, NC-based hospitality management group, owned and operated by the Moshakos Family.
Founded in 1978
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase