Empire Auto Parts · 7 hours ago
Bilingual Customer Service Agent
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrEmpire Auto Parts is seeking a Bilingual Customer Service Agent to serve as a key link between the company and its customer base of collision repair shops. The role involves ensuring exceptional customer service and long-term satisfaction through effective communication and order processing.
Marketing
No H1B
Responsibilities
Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation
Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone
Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction
Handle customer complaints or issues, providing timely solutions or escalating to management when necessary
Stay informed about inventory levels and product updates to provide accurate information to customers
Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment
Collect customer feedback and suggest improvements in products, services, or processes to management
Qualification
Required
High school diploma or equivalent; automotive parts or collision repair training is a plus
Experience in customer service, preferably in the automotive or collision repair industry
Strong understanding of automotive parts and their applications
Proficiency in CRM software and order management systems
Excellent communication and interpersonal skills
Technical aptitude with automotive parts and repair processes
Attention to detail and accuracy in order processing
Strong problem-solving and negotiation skills
Ability to multitask and prioritize in a fast-paced environment
Preferred
Bilingual preferred
Benefits
Health, Dental & Vision Insurance
Health Savings Account (HSA) with Employer Contribution
Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
401K Retirement Plan with Employer Match
Paid Training
Paid Time Off
Paid Sick Days
Paid Holidays, Including 1 Floating Holiday (Your Birthday)
Weekly Pay
M-F work week; No weekends
Casual Dress Code
Teamwork Environment
Free Company Apparel
Employee Recognition
Free Parking
Company
Empire Auto Parts
Empire Auto Parts is a distributor of top quality aftermarket collision parts for repair shops.
Founded in 1985
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Tenex Capital Management
2018-09-06Private Equity
Leadership Team
C
Chris Siebert
CEO
Company data provided by crunchbase