Koalafi · 3 days ago
Senior Product Manager - Merchant Experience
Arlington, VA
Full-time
Onsite
Senior Level
5+ years expKoalafi is transforming the financing experience by offering flexible lease-to-own financing to consumers. They are seeking a Senior Product Manager to own the merchant experience and underlying merchant platform, ensuring merchants have the necessary access, features, reporting, and reliability for success.
FinanceFinancial ServicesFinTech
Responsibilities
Drive improvements to the merchant experience at Koalafi, ensuring merchants have the access, features, reporting, and reliability they need to be successful
Improve merchant-facing experiences, including:
Merchant access, authentication, and permissions
Core merchant portal experiences and workflows
Reporting and visibility into applications, performance, and activity
Improve the agent-facing tools and backend UI used to support merchants, ensuring internal teams have the context and capabilities they need to serve merchants effectively
Shape the merchant platform and data foundations that support:
Merchant-facing experiences
Agent and operational workflows
Use of merchant data across other product teams and systems
Define product direction that balances usability, business viability, scalability, and system integrity
Build scalable, self-serve experiences that work well for most merchants, while allowing for flexibility without unnecessary complexity
Partner closely with the Merchant Tech Lead to set direction, make tradeoffs, and deliver high-quality systems and experiences
Spend time directly with merchants through discovery, testing, and feedback to understand real needs and pain points
Work with Sales and Account Management to ensure merchant-facing products support onboarding, growth, and day-to-day operations
Collaborate with the Application Experience teams where the merchant experience intersects with application flows
Partner with Product Marketing, Operations, and Support to ensure merchants are well-supported and informed, without directly owning training or enablement tools
Turn merchant and business needs into clear priorities, requirements, and roadmaps
Qualification
Required
5+ years of product management experience, ideally in B2B SaaS or merchant platforms
Experience owning both UI-heavy product experiences and backend systems or data models
Strong product judgment and comfort making tradeoffs between speed, quality, and scalability
Experience conducting direct customer discovery and translating insights into shipped products
Ability to operate effectively in a cross-functional environment with multiple stakeholders
Ability to communicate with a variety of technical and non-technical stakeholders
Experience successfully working directly with Sales team stakeholders
Experience with reporting, dashboards, or data-rich product areas
Pragmatic, execution-focused approach with the ability to think beyond immediate delivery
Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time
Benefits
Comprehensive medical, dental, and vision coverage
20 PTO days + 11 paid holidays
401(k) retirement with company matching
Student Loan & Tuition Reimbursement
Commuter assistance
Parental leave (maternal + paternal)
Inclusion and Associate Engagement Programs
Company
Koalafi
Koalafi offers omnichannel financial products that help merchants and consumers succeed.
201-500 employees
H1B Sponsorship
Koalafi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$195.5MKey Investors
Forbright BankPollen Street CapitalSummit Action
2022-08-16Debt Financing
2021-02-15Debt Financing
2019-10-17Debt Financing· $150M
Leadership Team
Boomer Muth
Board Chair and Interim CEO
Russell Korte
Chief Financial Officer
Recent News
2025-04-17
Company data provided by crunchbase