RedCircle · 5 days ago
Account Manager - Podcasters
Los Angeles, CA or Boston, MA
Full-time
Hybrid
Mid Level
$65K/yr - $130K/yr
3+ years expRedCircle is a podcast monetization platform, providing innovative solutions for podcasters and advertisers. They are seeking a Podcast Account Manager to support podcasters through onboarding and ensure their campaigns run effectively while maintaining high satisfaction and retention.
Information TechnologySoftware
Responsibilities
Guide new podcasters through the onboarding process, including initial account setup, billing connection, and introduction to RedCircle tools
Conduct regular platform audits to ensure show eligibility and to keep creator information up to date
Respond promptly and effectively to podcaster support needs, ensuring high satisfaction and retention
Schedule calls with creators as needed to address delivery, inventory, or technical issues
Manage the podcast application process and proactively review new submissions for quality and eligibility
Conduct proactive outreach to creators when needed by the sales or account management team
Send initial welcome communications with resources, FAQs, and next steps for new shows
Conduct routine check-ins to review campaign performance, fill rates, and ensure continued platform alignment
Collaborate cross-functionally to troubleshoot issues and improve podcaster experience
Assist with the annual NPS survey to gather podcaster feedback and identify opportunities for platform and customer support improvement
Qualification
Required
3–5 years of experience in account management, customer success, or client-facing roles, ideally in digital media, podcasting, or advertising
Highly organized with exceptional attention to detail and the ability to manage multiple accounts at once
Strong communication skills — via email, phone, and video calls — and can build rapport quickly
Thrives in a fast-paced environment and is proactive in identifying and solving problems
Comfortable with technical tools and data, with the ability to interpret and explain campaign performance metrics
Lives in Los Angeles or Boston (or is willing to relocate) and can work 2-3 days per week in-office
Company
RedCircle
RedCircle empowers the podcaster community with powerful tools to support them in their efforts to grow, earn money, and be heard.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$9.5MKey Investors
Bloomberg Beta
2021-09-02Series A· $6M
2019-11-01Seed· $2M
2018-09-24Pre Seed· $1.5M
Leadership Team
Jeremy Lermitte
COO, Co-Founder
Recent News
Company data provided by crunchbase