Pasona N A, Inc. · 1 day ago
IT User Support Specialist -Japanese bilingual
New York, NY
Full-time
Hybrid
New Grad, Entry Level
$72K/yr - $76K/yrPASONA N A, INC. is seeking an IT User Support Specialist with Japanese language skills. The role involves providing technical assistance and support for computer systems, software, and hardware, as well as training customers on their proper usage.
Human ResourcesSmall and Medium BusinessesStaffing Agency
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in the ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Train customers on proper use of hardware and software
Prepare FAQ manuals
Install and Configure Hardware and Software Component
Troubleshoot Hardware and Software inquires
Repair and Replace damaged hardware
Reimage PC to repair software issues
Provide and update technical documentation
Password management
Qualification
Required
Japanese skills are required
Benefits
Bonus
Company
Pasona N A, Inc.
Pasona N A is a staffing and recruiting company that provides temporary staffing and full-time placement services.
Founded in 1985
201-500 employees
H1B Sponsorship
Pasona N A, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (5)
2022 (1)
2021 (2)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Kenji Furushiro
President and CEO
Sayaka Doi
VP of Strategic IT Partner
Company data provided by crunchbase