Acadia Insurance (a Berkley Company) · 1 day ago
Genesys Product/Support Co-Op
IA, Urbandale - 3840 109th Street
Full-time
Onsite
New GradBerkley Technology Services (BTS) is a dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. They are seeking a Co-Op student to gain hands-on experience by working with the admitted policy system product and support team, contributing to meaningful projects and providing end-user support.
Commercial InsuranceInsurance
No H1B
Responsibilities
Assist with configuring policy system enhancements and quality control work
Work on assigned projects that align with their academic background and team objectives
Help resolve service tickets and respond to technical inquiries with a customer-service mindset
Maintain documentation for team processes, assist in testing and implementation, and contribute to process improvement initiatives
Engage with cross-functional teams, participate in meetings, contribute to team goals and shared deliverables
Co-ops are embedded in their teams and gain exposure to real-world IT environments, tools, and workflows
Qualification
Required
Strong communication skills (oral and written), especially for working with both technical and non-technical teams
Demonstrated problem-solving ability and attention to detail
Ability to work independently and manage multiple priorities in a fast-paced environment
Customer service orientation and a collaborative mindset
A high school diploma or GED is required
College Status: You must be currently enrolled in a degree program related to the field — or have recently graduated with a relevant degree
At least 2 years of college coursework preferred
Curiosity and eagerness to learn new technologies
May occasionally lift and/or move up to 10 pounds
Vision abilities required by this job include close vision and ability to adjust focus
Work Schedule: Expected to work a consistent schedule aligned within core business hours. (9:00 AM to 3:00 PM)
On-Site Expectations: Co-Ops are structured as in-office roles and are expected to be physically present during scheduled hours unless otherwise arranged
Overtime: Any work beyond 40 hours per week is considered overtime and must be pre-approved by a manager
Tracking Hours: Interns are required to log their hours using systems like Workday
Company
Acadia Insurance (a Berkley Company)
Acadia Insurance specializes in commercial property casualty insurance. Our company began in 1992 insuring businesses in Maine.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Simone Grimes, CPA, MBA
Chief Financial Officer
Steve Rich, CPCU
Senior Vice President & Chief Claims Officer
Recent News
2024-03-06
Coverager - Insurance news and insights
2022-06-28
Company data provided by crunchbase