Stripe · 3 days ago
Developer Support Engineer, Privy
United States
Full-time
Remote
Mid Level
3+ years expStripe is committed to making privacy and user ownership the default online through its Privy initiative. As a Developer Support Engineer, you will be the key technical contact for developers, helping to troubleshoot integration issues and improve the developer experience by collaborating with engineering and product teams.
FinanceFinTechMobile PaymentsSaaS
Responsibilities
Serve as a technical support owner for Privy developers, triaging, debugging, and resolving technical issues across APIs, SDKs, and product integrations
Collaborate with engineering to escalate and prioritize bugs, product feedback, and edge cases surfaced from developer support interactions
Create and maintain technical resources including troubleshooting guides, FAQs, friction logs, starter repos, and code samples
Partner with product and documentation teams to continually improve onboarding and integration experiences based on real-world developer feedback
Help define and optimize internal processes for technical support, ensuring scalability and high-quality service as Privy grows
Qualification
Required
3+ years of experience in a technical support, solutions engineering, developer success, or software engineering role
Strong programming and debugging skills, ideally across JavaScript/TypeScript, Node.js, and modern web frameworks
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to developers
Strong troubleshooting ability — you enjoy digging into logs, code snippets, and edge cases to uncover root causes
A proactive and customer-obsessed mindset: you love making developers successful and turning problems into opportunities for improvement
Ability to build strong relationships with engineers, product managers, and external developer communities
Preferred
familiarity with authentication, crypto wallets, Web3 infrastructure, or fintech APIs
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
5001-10000 employees
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Tiger Global ManagementThrive CapitalFounders Fund
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown
Leadership Team
Steffan Tomlinson
CFO
Aitor Guevara
Head Of Engineering
Recent News
2026-01-23
CB Insights
2026-01-23
2026-01-22
Company data provided by crunchbase