Diverse Lynx · 11 hours ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $17/hrDiverse Lynx is seeking a Customer Service Representative to manage scheduling and customer inquiries for medical and dental services. The role involves resolving scheduling issues, assisting with health assessments, and ensuring compliance with service levels.
Information Technology & Services
Hiring Manager
Atul Dahima
Responsibilities
Schedule medical and dental services per customer availability and contract requirements
Handle appointment inquiries and resolve scheduling issues promptly while demonstrating military cultural sensitivity
Assist with health assessments, referrals, education, and resource questions
Identify behavioral health concerns and follow protocol as required
Monitor service levels to ensure contract compliance
Qualification
Required
High School Diploma or GED equivalent
Clearly defined customer service experience
Microsoft Office (Outlook, word, Excel) and computer skills
Knowledge of relevant software, applications and equipment – (MedNet and web portal proficient is a plus)
National Career Readiness Certificate
Strong verbal and written communication skills
Ability to positively influence working relationships with members, providers and internal staff
Exceptional professional etiquette and interpersonal skills
Ability to maintain service mentality while adhering to company protocol
Analytical ability and attention to detail
Skilled at multitasking, staying efficient, and meeting targets in a fast-paced contact center
Communicates clearly and engages individuals or groups across various media
Analyzes issues and data to develop effective solutions and decide on actions
Prioritizes tasks and manages time well
Adapts quickly to workflow changes and new environments
Maintains essential technical and professional expertise for the role and delivers strong customer solutions
Builds confidence and support through positive interactions that reflect organizational
Benefits
Benefits
Company
Diverse Lynx
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sujata Varma
CEO
Recent News
Company data provided by crunchbase