Quality Bicycle Products · 1 week ago
Fulfillment Strategy and Services Manager
Bloomington, Minnesota, United States
Full-time
Hybrid
Mid, Senior Level
4+ years expQuality Bicycle Products is a certified B-Corp and an Equal Opportunity Employer. They are seeking a Fulfillment Strategy & Services Manager to lead and execute their Fulfillment strategy, managing various fulfillment services and driving revenue growth and service adoption across retailer and supplier channels.
ApparelConsumer GoodsFashionLifestyleManufacturingRetailWeb Design
Responsibilities
Establish and drive revenue growth and service profitability goals in support of annual business objectives
Oversee Retailer Fulfillment Services (RFS) program, including its promotion to Retailers; collaborate with Customer Loyalty and Promotion Strategy Manager to enhance B2B promotion impact through fulfillment channels
Spearhead organizational understanding of evolving customer, supplier and partner requirements tied to QBP’s fulfillment services and related functional capabilities
Educate internal stakeholders on fulfillment service terminology and scope, distinguishing included service models from related business activities (e.g. Owned Brand D2C)
Serve as primary point of contact for customer-facing sales and service teams on Retail Fulfillment Services, Supplier Fulfillment Services and Supplier Consignment
Develop and maintain QBP’s Retailer and Supplier Fulfillment playbooks and pitch decks
Establish and lead service implementation and review processes to evaluate performance by both QBP and Retailer or Brand partners; educate partners on roles and responsibilities for each type of fulfillment business relationship
Partner with Category Business Managers to deliver a compelling assortment for retailers, aligned with their chosen sales channels
Manage brand-relevant assortment plans within Supplier Fulfillment Services that support partner go-to-market strategies while mitigating QBP’s financial risk
Partner with Customer Service, Sales Ops and DCAT teams to anticipate, address, and resolve process and/or operational hurdles related to QBP’s Fulfillment services
Cultivate fulfillment partner relationships to drive revenue growth through fulfillment; understand partners’ capabilities, how they compliment QBP’s fulfillment business and define their roles and responsibilities in collaboration (e.g. Workstand, Masterlinq, Frengee, etc.)
Manage fulfillment partner relationships and serve as primary point of contact for internal stakeholder related to these partners’ functions
Lead adaptation of QBP’s wholesale distribution system to scale QBP’s consumer fulfillment for partnered Retailers, and of Brands for their chosen channels
Identify, prioritize and lead implementation of new processes, procedures, capabilities and efficiencies to support distinct order profiles and sales channels as part of QBP’s consumer fulfillment business
Define, scope and prioritize technical development required to sustain and grow QBP’s Retail Fulfillment Services (RFS), Supplier Fulfillment Services (SFS) and Supplier Consignment
Partner with Digital Content and Retailer Technology teams to elevate QBP’s consumer-centric product content and its marketability through our Content Licensing Service (CLS)
Cultivate a business development pipeline of retailers, brands and service partners representing greatest revenue generating opportunity
Provide leadership and mentorship for future team members as fulfillment operations expand
Qualification
Required
4+ years managing direct and indirect Ecommerce, 3rd-party fulfillment, or related business
2+ years managing direct reports
Fluency in technical requirements, benefits, shortcomings and relevance of modern digital connectivity protocols (API, EDI, EFT, etc), with demonstrated proficiency in their application
Experience developing and managing performance via data and dashboards; ability to communicate insights through data visualization tools
Demonstrated efficacy through written and verbal communication
Proficiency in both virtual and in-person presentation
Ability to manage and negotiate diverse partners and service customers' needs, capabilities and priorities
Preferred
Direct Cycling and/or Outdoor Industry experience strongly preferred
Knowledge of, experience with, or passion for cycling a plus
Demonstrated fluency in PowerBI
Company
Quality Bicycle Products
Quality Bicycle Products, Inc. distributes bicycle parts, accessories, and apparel.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
S
Steve Flagg
Executive Chairman
Recent News
Bicycle Retailer
2023-12-25
2023-12-25
Company data provided by crunchbase