Vidorra Consulting Group · 18 hours ago
Contact Center Data & AI Architect
United States
Contract
Remote
Senior LevelVidorra Consulting Group is seeking a Contact Center Data & AI Architect. The role involves developing data strategies for migrating contact center solutions to the cloud and enhancing customer experience through AI-driven solutions.
Industrial AutomationInformation ServicesInformation TechnologySoftware
Responsibilities
Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem
Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) connectivity with Google
Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration
Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems
Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents
Collaborate with data architects to ensure reporting continuity and regulatory compliance
Evaluate and recommend which data architecture that will minimize impact for downstream system during migration to CCaaS
Identify opportunities to enhance customer experience using AI—intent detection, virtual assistants, predictive routing, sentiment analysis, and more
Collaborate with internal AI/ML teams to define data-driven automation use cases and implementation strategy
Work closely with IT, customer service operations, business teams, and external CCaaS vendors
Participate in vendor evaluations and selection process for CCaaS and AI solutions
Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact
Qualification
Required
Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem
Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) connectivity with Google
Knowledge on contact center migration to CCaaS and build data solution surrounding the migration
Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems
Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents
Collaborate with data architects to ensure reporting continuity and regulatory compliance
Evaluate and recommend which data architecture that will minimize impact for downstream system during migration to CCaaS
Identify opportunities to enhance customer experience using AI—intent detection, virtual assistants, predictive routing, sentiment analysis, and more
Collaborate with internal AI/ML teams to define data-driven automation use cases and implementation strategy
Work closely with IT, customer service operations, business teams, and external CCaaS vendors
Participate in vendor evaluations and selection process for CCaaS and AI solutions
Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact
Company
Vidorra Consulting Group
Vidorra Consulting is a Software Consulting firm with strong focus on niche areas of Robotics Process Automation, Analytics & Data Integration and Oracle Utilities Analytics (OUA).
Founded in 2009
51-200 employees
H1B Sponsorship
Vidorra Consulting Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (9)
2022 (7)
2021 (3)
2020 (13)
Funding
Current Stage
Growth StageRecent News
2025-10-09
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