KTek Resourcing · 8 hours ago
Automotive support /Automotive technician / Automotive mechanic / Automotive engineer / Validation Engineer/ Automotive
Farmington, MI
Contract
Onsite
New Grad, Entry Level
$17/hr - $17/hrKTek Resourcing is supporting a leading Global Automotive Manufacturer in providing software-related repairs for vehicles. The Automotive Diagnostic Support Specialist will be responsible for troubleshooting software and hardware issues, providing support to dealerships, and ensuring high-quality service delivery.
Health CareHuman ResourcesMedicalStaffing Agency
Hiring Manager
Muskan Mathur
Responsibilities
Provide support to Client dealerships after diagnosing the complex software and hardware issues related to specific vehicle modules and systems
Seek the support from other Client internal departments concerned with diagnosis, (Engineering, Quality, Client Customer Service Department etc)
Provide quick and effective resolutions to dealer’s Technician to prevent development of a backlog
Provide a solution to the dealers and technicians over the phone, e-mail and through the Technical Assistance Center system
Document cases using client’s tracking systems (TAC and Jira)
Monitor and report case progress, trends, and case load management
Document root cause fixes in the relevant client systems
Assist in development of preventive recurrence process and actions
Support client management to direct the needs of the service to ensure a high quality, continuously improving service
Collaborate with module Engineers to identify existing or new issue
Identify the ECU Software for all ECUs on the target vehicles
Recognize the dependencies of other ECU Software to be updated along with Infotainment and Connectivity modules
Collaborate with Over the Air Software deployment teams to deploy Infotainment and Connectivity module Software and other dependent ECU Software as needed to the targeted vehicles
Investigate mis-build or incorrect configurations contributing to module programming issues
Use deductive reasoning to make sound business decisions
Follow best practices and work cross-functionally with multiple teams to complete the assigned tasks and other daily job functions
Maintain TSR (Technical Service Request) databases, validating input information and verifying towards solutioning with high attention to detail and sense of urgency
Ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests
Have working knowledge on automotive hardware, software issues, causes and remedies
Ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technician
Learn and process all software systems and related hardware in-scope
Review and validate TSR’s from dealers/technicians including validating issue related historical data and information in client systems
Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
Respond and act in a timely professional manner any escalations received
Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times
Experience working and managing communications, with multiple cross-functional teams/stakeholders
Participate with process improvement projects (contributor/participant)
Be team oriented/team player
Have situational/contextual awareness with the ability to assess the impacts of issues being sought for support
Excellent critical and analytical thinking
High attention to detail, and high level of professionalism
Proactive, self-motivated, self-starter, minimal supervision
Excellent analytical skills and strong decision-making skills committed to resolution and compliance
Excellent communication skills
Strong organizational, time and workflow management skills
Automotive Helpdesk
Automotive Technician
Automotive Diagnostic Support
Trouble shooting Automotive controls
Vehicle support system
Automotive sensors
Qualification
Required
TROUBLESHOOTING KNOWLEDGE
SYSTEM SOFTWARE KNOWLEDGE (Recall Updates)
Automotive software modules, and experience handling customer complaints
As a Diagnostic Support Specialist for Automotive Software modules/Product support, you will be responsible to provide support to Client dealerships after diagnosing the complex software and hardware issues related to specific vehicle modules and systems
Seek the support from other Client internal departments concerned with diagnosis, (Engineering, Quality, Client Customer Service Department etc)
Provide quick and effective resolutions to dealer's Technician to prevent development of a backlog
Provide a solution to the dealers and technicians over the phone, e-mail and through the Technical Assistance Center system
Document cases using client's tracking systems (TAC and Jira)
Monitor and report case progress, trends, and case load management
Document root cause fixes in the relevant client systems
Assist in development of preventive recurrence process and actions
Support client management to direct the needs of the service to ensure a high quality, continuously improving service
Collaborate with module Engineers to identify existing or new issue
Identify the ECU Software for all ECUs on the target vehicles
Recognize the dependencies of other ECU Software to be updated along with Infotainment and Connectivity modules
Collaborate with Over the Air Software deployment teams to deploy Infotainment and Connectivity module Software and other dependent ECU Software as needed to the targeted vehicles
Investigate mis-build or incorrect configurations contributing to module programming issues
You will use deductive reasoning to make sound business decisions
You will follow best practices and work cross-functionally with multiple teams to complete the assigned tasks and other daily job functions
You will be required to multitask between tools in maintaining TSR (Technical Service Request) databases, validating input information and verifying towards solutioning with high attention to detail and sense of urgency
You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests
You should have working knowledge on automotive hardware, software issues, causes and remedies
You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technician
You will learn and process all software systems and related hardware in-scope
Review and validate TSR's from dealers/technicians including validating issue related historical data and information in client systems
Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
Respond and act in a timely professional manner any escalations received
Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times
Experience working and managing communications, with multiple cross-functional teams/stakeholders
Has experience in participating with process improvement projects (contributor/participant)
Team oriented/team player
Situational/contextual awareness with the ability to assess the impacts of issues being sought for a support
Excellent critical and analytical thinking
High attention to detail, and high level of professionalism
Proactive, self-motivated, self-starter, minimal supervision
Excellent analytical skills and strong decision-making skills committed to resolution and compliance
Excellent communication skills
Strong organizational, time and workflow management skills
Automotive Helpdesk
Automotive Technician
Automotive Diagnostic Support
Trouble shooting Automotive controls
Vehicle support system
Automotive sensors
Preferred
Understanding Vehicle Networks & Protocols (like CAN)
Knowledge of AUTOSAR & ISO 26262 Safety
Strong Problem-Solving & Debugging
Foundational Electrical/Electronics Know-How & Automotive Domain to build safe, reliable software for vehicle systems
Automotive software systems with its functionality
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
Founded in 2006
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
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