Equus Software · 2 days ago
Operations Manager, Employment & Training Program
Hackensack, NJ
Full-time
Onsite
Mid, Senior Level
$75K/yr - $80K/yr
5+ years expEquus is a leading provider of workforce development services in North America, helping job seekers and career changers prepare for sustainable careers. The Operations Manager will oversee day-to-day operations, support staff performance management, and ensure compliance with regulations to deliver high-quality services.
ComputerSoftware
Responsibilities
Serve as a staff supervisor, ensuring day-to-day operations run smoothly and staff are supported in meeting performance goals
Provide direct, hands-on supervision of frontline staff to ensure accountability, productivity, and adherence to organizational policies and procedures
Support the Project Director in executing the strategic and operational vision for workforce programs; this role functions as a key support to leadership and does not operate independently
Proactively identify and address operational gaps, ensuring continuity of services and responsiveness to evolving program needs
Lead staff performance management processes, including coaching, evaluations, corrective actions, and professional development planning
Oversee daily workflows, task assignments, and service delivery coordination to ensure program goals and contractual benchmarks are consistently met
Provide hands-on support to staff through daily coaching, guidance, and performance management; develop and implement performance improvement plans in collaboration with leadership and HR staff
Assist with recruitment, onboarding, and employee relations to ensure alignment with organizational policies and workforce goals
Monitor staff attendance, productivity, and engagement, and implement strategies to enhance team performance and morale
Ensure programmatic compliance with federal, state, and local regulations, including documentation, reporting, and audit readiness
Collaborate with internal departments and external partners to support service integration and operational efficiency
Participate in leadership meetings by contributing agenda items based on operational needs and providing insight into staff activities and program execution
Compile and prepare reports, presentations (including PowerPoint decks), training materials, process documentation, and workflow diagrams to support program operations, staff development, and stakeholder communications
Assist in the development and refinement of operational tools and resources that enhance service delivery and staff efficiency
Maintain a culture of professionalism, inclusion, and continuous improvement across all teams
Perform other duties as assigned, as needed, to support program goals, organizational priorities, and leadership initiatives
Qualification
Required
Minimum of 5 years of experience in staff supervision and people management
Strong understanding of HR processes, including hiring, onboarding, performance management, employee relations, and compliance
Proven ability to lead teams in high-volume, outcome-driven environments with a focus on accountability and service quality
Excellent interpersonal, communication, and conflict resolution skills
Highly organized, with the ability to manage multiple priorities and meet deadlines
Bachelor's degree in Human Resources, Public Administration, Business, or a related field required
Ability to work collaboratively with leadership and staff in a mission-driven, fast-paced environment
Commitment to equity, inclusion, and community impact
Preferred
Experience with workforce development programs such as WIOA Title I and WFNJ (TANF) is a plus, but not required
Proficiency in Microsoft Office Suite; familiarity with workforce case management systems (e.g., AOSOS) is a plus
Master's degree preferred
Benefits
Extensive learning opportunities
Networking programs
Company
Equus Software
Equus Software is a computer software company that provides cloud-based technology and mobility solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Thomas
Co-Founder, Executive Chairman
Recent News
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