Knoxville TVA Employees Credit Union · 2 hours ago
Assistant Branch Manager - West Branch
Knoxville, Tennessee, United States
Full-time
Onsite
Mid LevelKnoxville TVA Employees Credit Union is a not-for-profit, Member-owned financial institution serving East Tennessee. The Assistant Branch Manager will oversee member service functions, assist in meeting financial needs, and manage branch operations while ensuring a high level of service and professionalism.
CommunitiesCreditFinancial Services
Responsibilities
Assume responsibility for the effective and professional performance of member service functions
Present and explain Credit Union services and products to members and assist in meeting members’ financial needs. Open and close accounts
Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party
Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services
Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information
Actively cross-sell Credit Union products and services
Welcome all members with a pleasant verbal greeting, smile and handshake. Provide members with efficient transaction processing, being sure to call the member by name, and provide a pleasant closing while walking member out of the office
Assume responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management
Assist team members whenever possible
Keep supervisor informed of area activities and of any significant problems or concerns
Complete required reports and record accurately and promptly
Attend meetings as required
Work as a team with other team members to reach set goals. Hold each employee accountable for contributing to the overall goals of their department or branch. Manager goals will be set at the first of each goal year
Maintain good working relationships and coordination with area personnel and with Credit Union management. Provide assistance to other branch/department staff, as needed
Work at other branches when needed
Assist with guiding and managing the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees and providing additional training, as needed
Assist in maintaining a highly motivated, well-trained staff, maintaining effective employee relations
Assist with implementing and monitoring the budget for the branch
Assist in evaluating the job performance of the branch staff to ensure quality of work and service to the members
Assist with monitoring branch activity, including transactions, volume, errors, loan volume, sales and new accounts
Ensure staff receives on-going training on security and robbery procedures
Conduct loan interviews. Process and approve loans
Work the teller line on a consistent and regular basis
Visit employee groups each month
Maintain involvement in local community events
Create and maintain a cross-selling environment within the branch
Follow all Credit Union policies, procedures and regulations
Represent the Credit Union in a professional manner (appearance, behavior and performance)
Maintain regular and predictable attendance
Follow all Credit Union policies, procedures and regulations
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance)
Maintain regular and predictable attendance
Work cooperatively with others
All other duties as assigned
Qualification
Required
High school diploma or equivalent
Valid driver's license
Benefits
Employer-paid health and dental insurance monthly premiums
Accrual of PTO Leave
Employer-matched 401k, 50% match up to 6% of employee contributions
Employer-paid Group Life Insurance and Long-Term Disability benefits
Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
Paid Holidays and Paid Training
Potential pay increases through additional training opportunities
Opportunity to earn incentive pay
Company
Knoxville TVA Employees Credit Union
Knoxville TVA Employees Credit Union renders financial services for TVA employees community.
Founded in 1934
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-12-04
Company data provided by crunchbase