QTC Management, Inc. · 2 days ago
Associate Director of Operations - Remote (Central)
United States
Full-time
Remote
Lead/Staff, Director/Executive
10+ years expQTC Management, Inc. is seeking an Associate Director of Operations on their Clinic Services team. This role involves overseeing Regional and Operational Managers to ensure high-quality disability and occupational health evaluation services, while also supporting strategic growth and operational readiness.
Hospital & Health Care
No H1B
U.S. Citizen Only
Responsibilities
Lead assigned teams to achieve operational, quality, performance, people, financial, and growth objectives across designated locations and teams
Guide and direct assigned leaders to ensure day-to-day operational excellence and high-quality service delivery across assigned locations, modalities and teams
Partner with internal stakeholders, including Provider Operations, Provider Management, IT, Lines of Business, Finance, etc., to ensure operational readiness and enable data-driven, goal-oriented decision-making
Maintain strong, effective working relationships with customers and partners, responding to feedback and requests in a timely and appropriate manner
Ensure compliance with LQTC and Leidos operational standards, regulatory requirements, and contractual obligations
Foster innovation and apply structured problem-solving approaches to develop, engage, and empower team members
Drive performance to consistently achieve or exceed all defined key performance indicators (KPIs)
Provide forward-focused leadership, mentorship, and accountability to all assigned staff
Oversee and manage the entire lifecycle of subordinate leaders and employees, including onboarding, training, performance management, and skills development
Build and sustain a strong leadership bench capable of meeting current operational needs and scaling to support operational growth
Proactively identify and address performance gaps, challenges, and successes; deliver clear, relevant, actionable, and attainable coaching to leaders and support staff to achieve results
Apply systematic methodologies (i.e. SWOT and gap analysis) to assess operational and workforce performance and develop plans to close gaps and achieve goals
Foster a culture of collaboration, trust, innovation and teamwork at all organizational levels
Promote continuous improvement through ongoing leadership development for self and team members
Partner with Provider Operations and Provider Management to support the full provider lifecycle, including recruiting, onboarding, retention, engagement, and offboarding
Facilitate effective cross-functional communication across the enterprise to support provider performance and operational objectives
Identify provider needs and develop, propose, and implement solutions to address those needs
Collaborate with key stakeholders to address performance challenges and operational gaps within the Clinical Operations provider network, ensuring that customer satisfaction and performance metrics remain consistently high
Foster a culture of innovation by empowering team members to identify, develop, and propose new solutions and workflows
Develop and evaluate process improvement initiatives to ensure operational, regulatory, and financial value for the organization prior to approval and implementation
Continuously assess operations to identify, implement, and sustain operational efficiencies using data-driven approaches
Leverage technology, human capital, and process improvements to enhance productivity and employee engagement
Ensure standardized workflows and processes are consistently applied across all locations, modalities and care settings to ensure a consistent work product and employee and provider experience
Lead change management efforts with clear communication, training, feedback, and follow-up
Manage operational budgets and analyze financial performance to identify opportunities and ensure fiscal accountability of assigned teams
Identify financial and operational gaps and propose and implement solutions that improve financial performance without compromising Key Performance Indicators (KPIs)
Support Annual Operating Plan development, including staffing models and capital expense planning
Monitor and manage Key Performance Indicators (KPIs), proactively addressing variances and performance risks
Support revenue growth through continuous focus on operational excellence and performance optimization
Qualification
Required
Bachelor's Degree from an accredited college in Healthcare, Business, Science, or a related discipline, or equivalent combination of education and experience
Minimum of 10 years of progressive leadership experience overseeing and leading multiple teams, departments, and sites, including management of healthcare professionals
Recent Project Management experience required
Ability to successfully pass National Agency Check with Inquiries (NACI) background investigation and any contractually required clearances
Preferred
Master's degree from an accredited college in Healthcare, Business, Science, or a related discipline
PMP or similar
Lean Six Sigma
Benefits
Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement
Comprehensive leave
Holiday
Medical
Dental
Life
Accident
Disability coverages
Retirement plan contributions
Other health and welfare benefits and payments
Company
QTC Management, Inc.
Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Gutierrez, PHR SHRM-CP
HR Business Partner
Laura Ochoa, PHR, SHRM-CP
HR Business Partner
Company data provided by crunchbase