Current · 16 hours ago
Compliance Lead, Complaints
New York, NY
Full-time
Onsite
Mid, Senior Level
$95K/yr - $130K/yr
4+ years expCurrent is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. They are seeking a Consumer Compliance Lead (Complaints) to focus on the regulatory complaints response process and contribute to special compliance projects as needed.
BankingFinanceFinancial ServicesFinTech
Responsibilities
Analyze communications of dissatisfaction from our customers to identify potential regulatory risk; research individual cases
Carefully and efficiently draft detailed and accurate formal written responses to customers, bank partners, and regulators
Work in collaboration with other team members to escalate issues and create actionable reporting
Provide day-to-day leadership and oversight of one or more Complaints Analysts, including quality review, coaching, and escalation support
Own team-level complaint handling outcomes by ensuring timely, consistent, and regulator-ready investigations and responses across assigned complaint types
Special Projects: Current Compliance moves fast, and our risks and priorities are constantly in flux as our business evolves. That means everyone on our team is regularly asked to pitch in and take on additional projects that may be a departure from prior day-to-day responsibilities
Qualification
Required
You have at least four (4) years of relevant experience
You have demonstrated experience managing or formally leading one or more team members, including performance oversight, coaching, and workflow prioritization
You love research; you are a great writer; you are great with data; you are fanatically detail-oriented; you hold yourself to the highest standards in everything you do; you are excited to learn new subject matter and new technologies; you are flexible and collaborative; you embrace change; you want to be part of a team of high performers that works closely together to excel
You are looking for an opportunity for professional growth in a role that will allow you to learn our business and collaborate broadly across a dynamic and innovative company
Preferred
You have worked at a fintech or bank, or in law or consulting
You are familiar with consumer finance regulations (such as Reg E and Reg Z) and investigations
Benefits
Competitive salary
Meaningful equity in the form of stock options
401(k) plan
Discretionary performance bonus program
Biannual performance reviews
Medical, Dental and Vision premiums covered at 100% for you and your dependents
Flexible time off and paid holidays
Generous parental leave policy
Commuter benefits
Fitness benefits
Healthcare and Dependent care FSA benefit
Employee Assistance Programs focused on mental health
Healthcare advocacy program for all employees
Access to mental health apps
Team building activities
Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches
Company
Current
Current is a leading consumer fintech banking platform transforming financial access for everyday Americans.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$602.4MKey Investors
Cross River BankAndreessen HorowitzTiger Global Management
2024-12-13Series Unknown· $200M
2024-12-13Debt Financing
2021-04-27Series D· $220M
Leadership Team
Stuart Sopp
CEO
Trevor Marshall
CTO
Recent News
FinTech Futures
2026-01-21
digital-pulse.com.my
2025-12-15
Company data provided by crunchbase