High Sierra Talent · 9 hours ago
Help Desk Specialist
Oklahoma City, OK
Contract
Onsite
New Grad, Entry LevelHigh Sierra Talent is partnering with a client in Oklahoma City to hire a customer-focused Help Desk / Desktop Support Specialist for a 6+ month contract. This role is ideal for a hands-on IT support professional who enjoys solving problems, delivering high-touch user support, and working in a fast-paced enterprise environment.
Staffing & Recruiting
Hiring Manager
Heather Gardner
Responsibilities
Provide first-level IT support to end users via phone, email, and in-person, ensuring timely issue resolution
Diagnose and troubleshoot desktop hardware, software, and network issues, escalating complex problems when necessary
Install, configure, and maintain PCs, laptops, peripherals, printers, and standard desktop applications
Support Microsoft Windows and Microsoft 365 (O365) environments
Assist with user account management, password resets, and access permissions
Deliver white-glove / VIP support for senior leadership and executive users
Document support tickets, resolutions, and maintenance activities accurately
Collaborate with internal IT teams to resolve issues efficiently
Participate in rotating on-call support schedules
Work independently with minimal supervision while managing multiple priorities
Travel occasionally within Oklahoma and the continental U.S. for project and support needs
Qualification
Required
Proven experience in Help Desk Support, Desktop Support, or IT Support roles
Strong working knowledge of Windows OS and Microsoft 365 (O365)
Experience supporting common desktop applications and enterprise software
Solid understanding of computer hardware, networking fundamentals, and troubleshooting best practices
Excellent customer service, communication, and interpersonal skills
Ability to work both independently and collaboratively in a team environment
Willingness and ability to travel and work without direct supervision
Preferred
IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar
Experience supporting executives or VIP users in a corporate environment
Company
High Sierra Talent
At High Sierra Talent, we specialize in connecting top-tier IT professionals with companies that need their expertise—whether at the C-suite level or within highly specialized technical teams.
Founded in 2025
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase