Hill & Smith Inc. · 2 hours ago
Inside Sales Specialist
Columbus, OH
Full-time
Onsite
New Grad, Entry LevelHill & Smith, Inc. is an industry-leading manufacturer of highway safety products, software, and services committed to protecting the traveling public and enhancing infrastructure safety. The Inside Sales Specialist plays a key role in delivering an exceptional customer experience, managing customer inquiries, and coordinating project details to ensure timely communication with partners.
ConstructionManufacturingPublic SafetyService IndustryTransportation
Responsibilities
Serve as a primary point of contact for customer inquiries, product questions, order status updates, and general support needs
Provide timely, professional, and solutions-focused communication to ensure a positive customer experience
Proactively reach out to customers for project updates, service feedback, and post-delivery follow-up
Coordinate closely with Project Managers, Estimators, and Regional Sales Managers to ensure accuracy and alignment across all customer touchpoints
Maintain accurate records for inventory, sales activity, rental agreements, and project schedules
Manage the full rental lifecycle in Rentopian, including order entry, scheduling, deployment information, and return coordination
Collect key project details needed for scheduling or deployment of Zoneguard barriers and attenuator equipment
Ensure proper documentation and follow-up on returns to support billing accuracy and operational efficiency
Identify Department of Transportation (DOT) opportunities in approved states for Barrier Systems and Attenuators
Send pre-bid communications, log opportunities, and support the team in preparing quotations
Update and maintain spreadsheets for inventory, sales, lettings, and rental activity
Enter and track all quotes, opportunities, and customer interactions in HubSpot CRM
Support ongoing process improvements to strengthen customer service and internal communication
Assist the sales team with customer documentation, quoting needs, and follow-up communication
Provide administrative support as needed to help the team operate efficiently and deliver best-in-class service
Qualification
Required
Bachelor's degree preferred
Strong customer-service orientation with excellent interpersonal and communication skills
Proven ability to manage multiple requests and deadlines with accuracy
Highly organized, proactive, and comfortable working both independently and in a team environment
Team-oriented with a willingness to collaborate across departments
Proficiency in Microsoft Office, especially Excel
Experience with CRM systems (HubSpot preferred)
Familiarity with rental operations or rental software (Rentopian) is a plus
Benefits
Health, dental, vision, short- & long-term disability, and life insurance
401(k) with company match
Paid time off and holidays
Company
Hill & Smith Inc.
Hill & Smith Inc. is an industry leading manufacturer of a wide range of transportation safety products.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-11-10
MySanAntonio
2025-09-27
Company data provided by crunchbase