TreeHouse Foods · 2 days ago
Senior Specialist, Customer Service & Fulfillment
Wisconsin, United States
Full-time
Hybrid
Mid, Senior Level
$19.71/hr - $36.54/hr
3+ years expTreeHouse Foods is a leading manufacturer of private label packaged foods and beverages. They are seeking a Senior Specialist, Customer Service & Fulfillment to manage customer order management and fulfillment activities while serving as a key liaison between customers and internal partners across various departments.
Food and BeverageHospitalityManufacturingSnack Food
Responsibilities
Provide exceptional customer service across multiple channels by responding to inquiries and resolving issues in a timely and effective manner
Serve as a primary point of contact for troubleshooting and resolving complex customer service and fulfillment issues
Develop and maintain strong working relationships with internal and external partners to support customer needs and drive collaboration
Understand and execute the end-to-end sales and fulfillment process, from order entry through shipment
Perform order entry manually or via EDI, ensuring accuracy and timeliness
Develop a strong understanding of the end-to-end supply chain, including transportation, warehousing, and planning
Utilize SAP and Business Intelligence (BI) tools to monitor inventory levels and order history and provide exception-based recommendations
Identify and resolve issues impacting customer service performance and key performance indicators
Exercise sound judgment when making service-oriented decisions that may have financial implications
Generate, analyze, and interpret reports related to customer service metrics and order fulfillment efficiency
Provide training, guidance, and ongoing support to Customer Service Specialists and other team members, ensuring understanding of processes, systems, and troubleshooting techniques
Support departmental projects and perform other duties as assigned
Qualification
Required
Bachelor's degree in Supply Chain, Business Administration, or a related field
Three to five years of experience in customer service, preferably in a supply chain, manufacturing, or related environment
Strong written and verbal communication skills
Ability to make sound, service-oriented decisions with financial considerations
Strong organizational skills with the ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail
Proficiency in Microsoft Office and SAP
Flexibility and adaptability to work effectively in a fast-paced, changing environment
Must be able to read and communicate effectively in English
Benefits
Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
401(k) program with 5% employer match and 100% vesting as soon as you enroll.
Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
Access to our wellness and employee assistance programs.
Company
TreeHouse Foods
TreeHouse Foods rises above to provide quality food products primarily for the private label and foodservice industries.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-11-10Acquired
2005-06-28IPO
Leadership Team
Steven Oakland
President and Chief Executive Officer
Recent News
2026-01-22
Financial Post
2026-01-22
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2026-01-16
Company data provided by crunchbase