Essintial Enterprise Solutions · 2 months ago
Field Technician
Trenton,NJ,US
Full-time
Hybrid
Mid, Senior LevelEssintial Enterprise Solutions is seeking a Field Technician for a part-time role. The technician will be responsible for providing on-site problem resolution for hardware and software, managing daily routes efficiently, and educating customers on proper equipment usage.
Asset ManagementData CenterEnterpriseHardwareInformation ServicesIT InfrastructureLogisticsProfessional ServicesProject Management
Responsibilities
Strategically plan daily routes to meet deadlines efficiently
Provide direct on-site problem resolution for both hardware and software
Identify and resolve issues related to software, hardware, and operating systems
Respond to tickets in accordance with SLA guidelines
Configure and install new IT equipment
Set up hardware and software components
Perform regular maintenance on technology equipment
Test equipment to diagnose and troubleshoot issues
Document installations and repairs accurately
Maintain all tools and equipment used during service calls
Educate customers on proper equipment usage
Ensure all systems are functioning correctly
Manage stock of replacement parts and equipment
Maintain incident records and their resolutions
Exhibit exceptional organizational and time-management skills
Demonstrate excellent communication skills and maintain a professional demeanor
Record, track, and document the problem-solving processes including actions taken through to the final resolution
Provide onsite and remote support to Tier 1 Field Technicians and piers
Resolve Tier 1 support tickets
Resolves more complex computer problems
Mentor new hires and Tier 1 Field Technicians
Serves as a lead on high level projects and tasks
Qualification
Required
Strategically plan daily routes to meet deadlines efficiently
Provide direct on-site problem resolution for both hardware and software
Identify and resolve issues related to software, hardware, and operating systems
Respond to tickets in accordance with SLA guidelines
Configure and install new IT equipment
Set up hardware and software components
Perform regular maintenance on technology equipment
Test equipment to diagnose and troubleshoot issues
Document installations and repairs accurately
Maintain all tools and equipment used during service calls
Educate customers on proper equipment usage
Ensure all systems are functioning correctly
Manage stock of replacement parts and equipment
Maintain incident records and their resolutions
Exhibit exceptional organizational and time-management skills
Demonstrate excellent communication skills and maintain a professional demeanor
Record, track, and document the problem-solving processes including actions taken through to the final resolution
Provide onsite and remote support to Tier 1 Field Technicians and peers
Resolve Tier 1 support tickets
Resolve more complex computer problems
Mentor new hires and Tier 1 Field Technicians
Serve as a lead on high level projects and tasks
The Field Service Technician must be able to lift and carry up to 70 pounds and be able to push, pull or drag up to 100 pounds
Be able to stand, walk, and bend for extended periods of time
The position may require working in confined spaces or at heights
May involve exposure to hazardous materials or environments
All OSHA safety protocols must be adhered to
Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
Must be able to climb a ladder
Maximum unassisted lift = 70 lbs. Average lift less than 20 lbs
Maximum move = 100 lbs. Push, pull or drag
Exposed to moving parts and electricity that require safety protocols
Exposure to varied travel conditions either driving or flying
The travel required for this position is 100%
Company
Essintial Enterprise Solutions
Essintial Enterprise Solutions is a full-service IT operations partner helping multi-unit businesses scale, support, and simplify their technology.
Founded in 2010
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
R
Robert Kolb
President and CEO
C
Craig Heck
Chief Commercial Officer
Company data provided by crunchbase