Sr. Manager, Member Support jobs in United States
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Function Health · 16 hours ago

Sr. Manager, Member Support

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

Function Health is dedicated to empowering individuals to live healthy lives through innovative technology. The Senior Manager, Member Support will lead the frontline support organization, ensuring exceptional member experiences and operational excellence across various communication channels.

Health CareHealth DiagnosticsMedicalPersonal Health

Responsibilities

Manage and develop four Managers and two Leads, driving a consistent, high-performing team culture
Coach Managers on leadership, feedback delivery, and performance management
Ensure clear operating rhythms across teams
Own org-wide performance across CSAT, SLAs, quality, productivity, and response times
Diagnose team and workflow issues quickly and partner with Managers on corrective action
Identify trends in member contacts and collaborate cross-functionally to address systemic issues
Represent the voice of the member and support team in cross-functional initiatives and roadmap discussions

Qualification

Leadership of support teamsOperational excellenceAnalytical mindsetCross-functional collaborationPerformance managementEmpathetic communicationEmotional intelligenceWritten communication

Required

Proven experience leading multi-level support teams, including direct management of Managers or Leads
Strong operational and analytical mindset, with comfort using data to drive decisions
Ability to thrive in fast-paced, high-growth environments with shifting priorities
Clear, empathetic communicator skilled at setting expectations and influencing partners
Demonstrated ability to develop leaders and hold teams accountable to high performance
Strong judgment and emotional intelligence when managing escalations or complex issues
Excellent written and verbal communication aligned with Function's brand voice

Benefits

Competitive salary and benefits package
Flexible working hours

Company

Function Health

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Function Health is a health platform offering lab tests to help individuals monitor their health.
dateFounded in 2022
location
Austin, Texas, USA
people-size11-50 employees
web-link
https://www.functionhealth.com

Funding

Current Stage
Growth Stage
Total Funding
$354M
Key Investors
RedpointAndreessen HorowitzPari Passu Venture Partners
2025-11-19Series B· $298M
2024-06-25Series A· $53M
2023-12-31Seed

Leadership Team

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Neil Shah
Chief Operating Officer
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Recent News

Med-Tech Insights
Ezra announces national expansion and introduces new MRI scan
2026-01-16
Longevity.Technology
Function Health launches Claude integration to enhance AI-powered health insights
2026-01-14
PR Newswire
Function Launches Integration with Claude, Powered by Anthropic
2026-01-13
Company data provided by crunchbase