DCH Toyota Simi Valley · 9 hours ago
Service Business Development Representative
Simi Valley, CA, 93065, US
Full-time
Onsite
New Grad, Entry Level
$18/hr - $24/hrSimi Valley Toyota is a reputable and growing Toyota dealership seeking a Service Business Development Center Representative to join their dynamic service team. The role involves being the first point of contact for customers needing service or maintenance, handling inbound/outbound calls, scheduling appointments, and ensuring an exceptional customer experience.
AutomotiveAutonomous VehiclesFinance
Responsibilities
Answer incoming calls and respond to customer service inquiries with professionalism
Schedule and confirm service appointments using dealership software
Make outbound calls to remind customers of upcoming or overdue services
Follow up on declined services, no-shows, and lost leads
Work closely with the service advisors and management to meet daily/weekly/monthly goals
Maintain a customer-first mindset and uphold Toyota brand standards
Qualification
Required
Excellent communication and organizational skills
Ability to multitask in a fast-paced environment
Professional, friendly and efficient
Team player
Great attitude
Preferred
Prior experience in a call center, customer service, or automotive BDC role preferred
Familiarity with dealership CRM systems is a plus
Benefits
Medical
Dental
Vision
401K
Paid Training
Paid Time Off
Discounts on Products and Services
Company
DCH Toyota Simi Valley
DCH Toyota Of Simi Valley, located at 2380 1st St in Simi Valley, CA, is your local retailer of new and used Toyota vehicles.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase