HomeTrust Bank · 1 week ago
IT Hardware Technician II
Asheville, North Carolina, United States
Full-time
Onsite
Mid Level
4+ years expHomeTrust Bank is a community-focused financial institution founded in 1926, committed to providing value-added banking services. They are seeking an IT Hardware Technician II to coordinate and manage the daily operational management of the Bank's IT assets, ensuring hardware standards and performance across the organization.
BankingCommunitiesFinancial Services
Responsibilities
Coordinate, support, and manage inventory lifecycles including asset procurement, tracking, upgrades, end-of-life planning, and disposal
Develop, document, and maintain hardware standards and ensure they are enforced bank-wide
Develop and maintain standardized disk images with minimal assistance
Coordinate, support, and perform preventative hardware maintenance without assistance
Coordinate, support, and perform routine field service work within branch network as necessary and without assistance
Independently research, validate, and resolve defects and outages reported by end users
When required, escalate issues to the appropriately experienced IT member and/or external vendor
Develop and maintain informational, procedural, and troubleshooting documentation to department standards
Ensure timely completion of personal deliverables, meet service level agreements, and follow departmental procedures
Act as an escalation point for an assist in training the IT Hardware Technician I
Maintain confidentiality and security of sensitive information
Adhere to all corporate policies and procedures, Federal and State regulations, and laws
Complete all mandatory annual compliance training
Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws
Perform other duties and special projects as assigned
Qualification
Required
4+ years related experience
Strong problem-solving and analytical skills
Clear, accurate, and concise verbal and written communication skills
Strong organization and time management skills
Ability to manage projects and direct others in completion of activities/tasks
Ability to quickly and independently learn new technologies and programs
Ability to understand and use Bank policies and procedures to ensure operational efficiency and regulatory compliance
Ability to work with confidential information appropriately
Ability to think and act within guidelines and limitations of Bank policy and assigned personal authority
Proficient in Microsoft Office products
Valid Driver's License
Associates degree or higher in a related field or equivalent combination of education and experience
CompTIA A+ certification or equivalent experience
Preferred
Bachelor's degree in a related field
CompTIA Cloud+ and CompTIA Security+, and CompTIA Network+ certifications
Banking or Financial Services experience
Company
HomeTrust Bank
HomeTrust Bank is a chartered, community-focused financial institution.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-07-11IPO
Leadership Team
Robert Moore
Senior Vice President
Recent News
2026-01-20
HomeTrust Bancshares, Inc.
2025-11-18
HomeTrust Bancshares, Inc.
2025-09-02
Company data provided by crunchbase