Sparkle and Sass Consulting LLC · 2 weeks ago
Director of Client Relations
Santa Barbara, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$0/yr - $250K/yr
5+ years expSparkle and Sass Consulting LLC is redefining education for families seeking effective learning solutions. They are looking for a Director of Client Relations to build and maintain relationships with families, guiding them through the enrollment process and ensuring their needs are met with care and professionalism.
Human Resources
No H1B
Responsibilities
Owning the family relationship for Alpha’s Santa Barbara campus from first inquiry through enrollment, retention, and advocacy
Leading 1:1 conversations and small-group sessions that help families evaluate a fundamentally different model of school
Hosting on-site gatherings that reflect Alpha’s rigor, warmth, and attention to detail
Handling sensitive concerns, confidential matters, and high-expectation feedback with judgment and composure
Turning satisfied families into trusted advocates within Santa Barbara’s close-knit networks
Building momentum through presence, credibility, and word-of-mouth—not volume or transactional outreach
Qualification
Required
5+ years in client-facing roles serving high-net-worth or ultra-high-net-worth families
Demonstrated experience guiding families through multi-step, high-consideration decisions resulting in enrollment, signed commitments, or long-term engagement
Clear outcomes from prior work, including conversion, retention, satisfaction, or referral metrics
Experience independently managing a personal network or relationship pipeline from first conversation through decision
Comfort hosting and coordinating experiences for 25+ individuals simultaneously
Proven discretion handling sensitive issues, complaints, or confidential matters
Based in Santa Barbara (or already working primarily in the area) and willing to be fully on-site
Authorized to work in the U.S. without sponsorship
Company
Sparkle and Sass Consulting LLC
Introducing Sparkle and Sass – Your Partner in elevating People & Culture Management! At Sparkle and Sass, we bring a wealth of global experience in employer branding, talent attraction & development, events organization and engagement to your organization.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase