Delivery / Client Engagement Manager (Telecom / Fiber Networks) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Infogain · 1 day ago

Delivery / Client Engagement Manager (Telecom / Fiber Networks)

positionMountain View, CA
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$150K/yr - $170K/yr
date15+ years exp

Infogain is looking for a seasoned Delivery / Client Engagement Manager to lead a major telecom partnership focused on fiber networks, ISP operations, and staff augmentation delivery. The role requires strong client-facing leadership, telecom domain knowledge, and the ability to manage large distributed teams.

ConsultingInformation TechnologyIT InfrastructureIT ManagementProfessional ServicesSoftwareSoftware Engineering
check
H1B Sponsor Likelynote
Hiring Manager
Preethi Jerald
linkedin

Responsibilities

Serve as the primary point of contact for senior client stakeholders
Build strong, trusted relationships and drive strategic conversations
Lead delivery/status reviews and manage escalations
Oversee performance of all placed consultants across multiple technical and operational teams
Maintain delivery hygiene, compliance, onboarding coordination, and SLA adherence
Ensure quick issue resolution and continuity of delivery
Understand client hiring needs and align on skill expectations
Partner with recruiting teams on sourcing, screening, and onboarding talent
Monitor consultant performance, engagement, and retention
Support workforce planning and backfill readiness
Working knowledge of telecom/ISP operations, fiber builds, and OSS/BSS environments
Ability to collaborate with client teams across engineering, network operations, and field/OSP
Familiarity with roles such as network engineers, field techs, OSS/BSS specialists, automation engineers, and PMs
Mentor internal delivery managers and recruiting partners
Drive continuous improvement, communication, and account growth
Promote a strong client-first delivery culture

Qualification

Telecom domain expertiseClient engagementDelivery managementStakeholder managementExecutive communicationContinuous improvementLeadershipTeam management

Required

15+ years in telecom/ISP delivery, client engagement, or account/delivery management
Experience managing large staff augmentation or managed-capacity teams
Strong telecom/fiber domain understanding (network operations, OSS/BSS, fiber builds)
Excellent stakeholder management and executive communication skills
Proven track record of driving delivery excellence and account growth
Ability to work onsite 3 days/week

Company

Infogain

twittertwittertwitter
Glassdoor3.8
company-logo
Infogain is a leader in digital customer experience engineering based in Silicon Valley.
dateFounded in 1990
location
Los Gatos, California, USA
people-size5001-10000 employees
web-link
https://www.infogain.com/

H1B Sponsorship

Infogain has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (133)
2024 (98)
2023 (90)
2022 (120)
2021 (115)
2020 (139)

Funding

Current Stage
Late Stage
Total Funding
$63M
2021-06-11Acquired
2015-08-12Private Equity· $63M

Leadership Team

leader-logo
Dinesh Venugopal
CEO
linkedin
leader-logo
Eddie Chandhok
President, Global Delivery
linkedin

Recent News

PR Newswire
Arize AI and Infogain Partner to Accelerate Enterprise AI Outcomes With Ignis
2025-10-31
Morningstar.com
Infogain Appoints Soma Pandey as Chief People Officer
2025-04-28
Morningstar.com
Infogain and FirstHive Announce Strategic Partnership to Revolutionize Customer Experience
2025-04-26
Company data provided by crunchbase