Med-Metrix · 19 hours ago
Financial Counselor
Arlington, VA
Full-time
Onsite
New Grad, Entry LevelMed-Metrix is a healthcare organization seeking a Financial Counselor to assist with patient financial processing in the Patient Access Department. The role involves coordinating patient accounts and ensuring financial obligations are addressed prior to discharge, along with various registration and verification duties.
Health CareInformation TechnologySoftware
Responsibilities
Inpatient, ED & Outpatient pre-registration/registration
Outpatient Surgery & SPU pre-registration /registration
Verify insurance for eligibility and/or active coverage
Explain insurance benefits
Collect patient responsibility amounts
Verify the COB of insurances
Validate payer authorization/referral
Calculate point of service payments, estimated payments & refer patients to the Financial Counselor for payment arrangements
Send patient reasonability letters, when applicable
Assist with QA and peer development
Demonstrate an understanding of system interfaces and troubleshoot problems/issues
Act as preceptor for new hires on-going in-services for staff
Lead the department in the absence of a manager on-site and have ability to make temporary operational and staffing adjustments as needed based on guidelines provided by management
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualification
Required
High School Diploma or equivalent required / College Degree accepted in lieu of experience
Experience with Patient Access/Accounting – Billing/Collections/Customer Service
Certified Healthcare Access Associate (CHAA or its equivalent)
Certified Patient Access Specialist certification
National Association of Healthcare Access Management
Detail oriented
Exemplary customer service skills, including the ability to negotiate and problem-solve
Proven clear, effective written and oral communication skills
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
The employee must be able to follow directions, collaborate with others, and handle stress
Preferred
Knowledge of Medicare preferred
Knowledge of Cerner / Allscripts / Availity/ Millenium a plus
Company
Med-Metrix
Med-Metrix provides Performance Management and Revenue Cycle solutions to the healthcare industry.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kohlberg Kravis RobertsHarvest Partners
2025-08-08Private Equity
2025-06-24Private Equity
2021-09-27Private Equity
Leadership Team
B
Benjamin Hutchins
Vice President of Patient Intake Technologu
Recent News
2025-08-08
2025-08-08
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