SGS · 1 week ago
Technical Systems Engineer II
Syracuse-Auburn Area
Full-time
Hybrid
Mid, Senior Level
5+ years expSGS is the world's leading testing, inspection and certification company, recognized for sustainability, quality, and integrity. The Technical Systems Engineer II provides advanced technical support for IT and business-driven projects, coordinates with teams and vendors, and manages IT asset lifecycle tasks.
OutsourcingSkill AssessmentTest and Measurement
Responsibilities
Provides advanced level technical support for business-driven projects and complex technical issues
Provides ‘local onsite’ assistance for employee incident resolution where applicable
Create and maintain detailed technical documentation for site surveys, network diagrams, hardware configurations, and security systems
Perform comprehensive site inspections to assess physical infrastructure, connectivity, and compliance with IT standards
Document findings in standardized templates and update asset management systems
Provide floorplan mapping for network ports, Meraki devices, servers, and security hardware
Coordinates with other IT teams and vendors to implement and manage IT operational technologies including resolution of network connectivity issues and outages; coordination and installation of physical IT assets; data acquisition in support of company projects during mergers and acquisitions; Site surveys, assessments, and other documentation; vendor technologies
Responsible for the resolution of escalated incidents and issues of higher difficulty
Responsible for physical inventory, tracking, and monitoring of IT assets
Provide statistics and KPI reports to management as requested
Trains, coaches or assists less experienced team members as needed
Adheres to internal standards, policies and procedures
Performs other duties as assigned
Qualification
Required
Associate degree in Information Technology or related discipline (Required)
5+ years' support experience in a corporate environment (Required)
Experience performing hardware and software troubleshooting and break-fix/repair (Required)
Experience in IT technical role providing customer service in a multi-site environment (Required)
Language Skills: English – Intermediate level proficiency (Required)
Mathematical Skills: Intermediate level proficiency (Required)
Reasoning Skills/Abilities: Advanced level (Required)
Strong customer service orientation (Required)
Strong verbal and written communication skills (Required)
Strong analytical, reasoning and problem-solving skills (Required)
Excellent time management skills (Required)
Ability to prioritize daily activities (Required)
Ability to work independently in a fast-paced environment (Required)
Knowledge and experience in IT Support and Operations: End-user Hardware, software and OS (Required)
Knowledge and experience in IT Support and Operations: Server hardware, software, OS and protocols (Required)
Knowledge and experience in IT Support and Operations: Active directory access and permissions (Required)
Knowledge and experience in IT Support and Operations: Troubleshooting and configuration of networking appliances (Required)
Knowledge and experience in IT Support and Operations: Mobile device support (Required)
Occasional travel is required (5%-33%), both locally and regionally, to complete projects and assist with acquisitions as needed
Physical Demands of the Job: Stand: Frequently
Physical Demands of the Job: Move or traverse: Frequently
Physical Demands of the Job: Sit: Frequently
Physical Demands of the Job: Use hands: Constantly
Physical Demands of the Job: Reach with hands and arms: Constantly
Physical Demands of the Job: Climb or balance: Frequently
Physical Demands of the Job: Stoop, kneel, crouch or crawl: Frequently
Physical Demands of the Job: Talk/hear: Constantly
Physical Demands of the Job: Lift/carry/push or pull: Frequently 50 lbs
Preferred
Bachelor's Degree or equivalent combination of education and experience
Previous involvement in mergers and acquisitions IT assessments
Experience with documenting building security systems (access control, cameras, alarms) and their topology
Information Technology Infrastructure Library (ITIL) certificate or Project Management Professional (PMP) certificate (Preferred)
French and/or Spanish (Preferred)
Benefits
Medical, dental and vision insurance
Life insurance
Employee wellness programs
Competitive pay
401(k) with company match (immediate vesting upon enrollment)
Employee referral program
Online training courses
Virtual and classroom development experiences
Tuition reimbursement program
Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)
Company
SGS
SGS is the inspection, verification, testing and certification company.
10001+ employees
H1B Sponsorship
SGS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (9)
2023 (13)
2022 (15)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-04-12IPO
Leadership Team
David Schramm
Operations Manager
Janet Vergis
Board Director
Recent News
Mexico Business
2026-01-22
Company data provided by crunchbase