Five9 · 2 days ago
Senior Product Marketing Manager - Agent Empowerment
United States
Full-time
Remote
Senior Level
5+ years expFive9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a Senior Product Marketing Manager to define the positioning of the agent empowerment portfolio and articulate its business value through storytelling and strategy.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Develop clear, compelling messaging that differentiates the Five9 agent empowerment solutions - Agent Assist, Summaries, Transcription, and AI Knowledge - across target personas, including contact center, CX, and operations leaders
Own go-to-market strategy for agent empowerment products, including positioning, messaging, launch planning, use cases, customer stories, sales enablement, and adoption strategies
Partner with sales, solutions consulting, and customer success teams to create impactful narratives, collateral, and training that drive acquisition, conversion, and expansion
Serve as the subject-matter expert on the competitive landscape for agent assist, AI co-pilot, and knowledge solutions, translating insights into clear differentiation and sales guidance
Create high-impact customer- and sales-facing content, including presentations, videos, webinars, product overviews, and enablement tools
Work closely with demand generation and brand teams to support integrated marketing campaigns, website content, and thought leadership focused on agent empowerment
Collaborate with product management to deeply understand product vision and roadmap, bringing market and customer insights to influence future innovation
Represent Five9 at conferences, webinars, analyst briefings, and customer events
Qualification
Required
Bachelor's degree in Business, Marketing, or a related field
5+ years of product marketing (or equivalent) experience, with demonstrated success in CX, CCaaS, agent assist, AI co-pilot, or knowledge management solutions
Strong storytelling, messaging, and presentation skills
Proven ability to work cross-functionally with product, sales, and marketing teams
Fast learner who thrives in a dynamic, fast-paced environment and brings attention to detail
Preferred
MBA preferred
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Roger Venning
Vice President, Engineering
Recent News
Destination CRM
2026-01-16
2026-01-14
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