SGS · 2 days ago
Key Account Specialist
United States
Full-time
Remote
Mid Level
3+ years expSGS is the world's leading testing, inspection and certification company, recognized for sustainability, quality, and integrity. The Key Account Specialist is responsible for managing client accounts, ensuring customer satisfaction, and identifying business development opportunities while coordinating contract performance and communication.
OutsourcingSkill AssessmentTest and Measurement
Responsibilities
Be the primary point of contact for selected clients
Become the clients’ focal point for SGS Business Assurance services post contract award and work to the agreed client plan
Monitor and manage contract performance
Monitor the performance of SGS regarding client specific KPI’s
Identify risks with respect to poor performance / client expectations
Manage commercial aspects of the contract, including profit maintenance and business development opportunities
Provide liaison between Business Assurance personnel involved in the performance of the contract and manage contract communication
Undertake contract specific activities, including design and development of contract documentation, organization of required training, project reviews and reporting
Communicate with auditors regarding program announcements, procedures, etc. and coordinate any auditor trainings as agreed upon between SGS and client
Report to the clients Senior Management at set intervals on the performance and results of the project activities
Achieve client retention targets and receive high customer satisfaction survey results by providing excellent customer service
Manage risk with respect to poor performance and client expectations. Report to management on a recurring basis on the results and corrective action being taken
Promote the image, capability, and integrity of the company
Implement process improvements to ensure we continuously improve on our service delivery metrics specifically the timely issuance of certifications to achieve expectations
Any other projects that might be assigned from time to time
Identify and drive business development opportunities for existing client accounts in the US and CA selected by management. Identify and provide inputs on new revenue opportunities will be developed for each client and align with internal stakeholders
Collaborate with the sales team responsible for converting the new business development opportunities into a sales win. Work with the sales team during pre/contract sales negotiations and presentations
Achieve annual targets for identifying new business development opportunities that are realized into Sales
Achieve annual new business development targets that are converted into realized sales for the business. Your business development pipeline will be evaluated quarterly to ensure that you are trending toward achieving the annual target
Qualification
Required
Associate degree OR equivalent relevant experience
Bachelor's degree (preferred)
3+ years of previous working experience in a customer care representative or administrative role
Written and verbal communication in English (Required)
Ability to establish and maintain effective working relationships with subordinates, peers, management, external customers and / or the general public; that demonstrates sensitivity and diplomacy. (Required)
Must be able to read, understand and follow work instructions in a safe, accurate and timely manner
Candidates must be proficient in using various type of computer software (Word, Excel, Certnet, or current SGS scheduling system, Microsoft Outlook etc.)
Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
Ability to exercise discretion and independent judgment when necessary
Demonstrates excellent verbal and written communication skills including grammar and composition
Ensures full compliance with the company's Health & Safety, Code of Integrity, and Professional Conduct policies
Proficient in: Word, Excel, Outlook, Certnet, or current SGS scheduling system, Microsoft Outlook etc
Preferred
Knowledge of ISO standards such as ISO9001, 14001, 45001 and 50001
Experience in the TIC industry supporting the Business Assurance sectors
Benefits
Medical, dental and vision insurance
Life insurance
Employee wellness programs
Competitive pay
401(k) with company match (immediate vesting upon enrollment)
Bonus program
Employee referral program
Online training courses
Virtual and classroom development experiences
Tuition reimbursement program
Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)
Company
SGS
SGS is the inspection, verification, testing and certification company.
10001+ employees
H1B Sponsorship
SGS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (9)
2023 (13)
2022 (15)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-04-12IPO
Leadership Team
David Schramm
Operations Manager
Janet Vergis
Board Director
Recent News
Company data provided by crunchbase