HCLTech · 2 days ago
Software Engineer Development Support
United States
Full-time
Remote
Senior Level
$79K/yr - $121K/yr
5+ years expHCLTech is looking for a highly talented and self-motivated Software Engineer Development Support to join it in advancing the technological world through innovation and creativity. The role involves responding to support questions, triaging requests, and communicating issues to engineering teams while improving documentation and support processes.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Responsibilities
Good programming skills
Respond to and triage support questions and support requests from Client engineers
Follow internally developed support processes and workflows
Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary
Use Client’s tools to investigate problems and correlate them to release events or code rollouts
Extract relevant information from log files and other sources to debug, identify owners or root causes
Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners
Write basic tools and test cases to improve the speed and quality of support
Work with technical writers to improve documentation in areas covered by support
Qualification
Required
5+ years of strong coding experience in Python or Java, (PHP is good to have)
Basic knowledge of what machine learning models are, and different types of algorithms
5+ years of hands on experience with design, implementation, deployment, training, testing etc of one or more machine learning models
High level building blocks of AI implementation
Good programming skills
Respond to and triage support questions and support requests from Client engineers
Follow internally developed support processes and workflows
Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary
Use Client's tools to investigate problems and correlate them to release events or code rollouts
Extract relevant information from log files and other sources to debug, identify owners or root causes
Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners
Write basic tools and test cases to improve the speed and quality of support
Work with technical writers to improve documentation in areas covered by support
Preferred
Basic SQL is a plus
Linux
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Business Wire
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase