SPS · 2 days ago
Client Services Manager (Reprographic & Print Office Operations)
Chicago, Illinois, United States
Full-time
Onsite
Mid, Senior Level
$100K/yr - $110K/yr
5+ years expSPS North America is an award-winning employer of choice offering outsourcing solutions across the globe. They are seeking an experienced Client Services Manager to oversee reprographics and print operations, manage a team, and ensure high-quality service delivery for key client locations.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Lead on-site reprographics, copy, and print operations to ensure timely, accurate, and high-quality output (Print machines like DocuSign and Canon)
Manage and mentor a team of service professionals, including training, scheduling, and performance oversight
Build and maintain strong working relationships with client stakeholders through proactive, solution-focused communication
Develop and maintain operational reports, production logs, and performance summaries
Standardize processes, uphold service standards, and ensure compliance with company policies
Identify and implement improvements that enhance efficiency, quality, and client satisfaction
Oversee resource management, including equipment, supplies, and workflow coordination
Troubleshoot operational issues and handle escalations to ensure seamless service
Support special projects and new initiatives as assigned
Responsible for P&L, KPI, Excel reporting, and PowerPoint presentation for multiple locations
Qualification
Required
Bachelor or equivalent highly preferred, additional education a plus
5+ years of experience in client services, operations, or print/reprographic environments
Proven leadership experience managing teams of 10-20 employees
Must have 3+ years of reprographics/print center leadership experience, along with experience managing general office services teams
Strong understanding of copy/print production workflows and related equipment
Proficiency with Excel, PowerPoint, and operational reporting
Highly proficient with MS Office, particularly with Excel reporting, and PowerPoint
Excellent problem-solving, communication, and client relationship skills
Ability to thrive in a fast-paced environment with shifting priorities
Professional demeanor, strong work ethic, and commitment to service excellence
Local travel may be required (up to 20%)
Benefits
Paid time off
Paid holidays
Health and wellness programs
Insurance offerings
Commuter benefits
Referral bonuses
401(k) with company match
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase