EXOS · 2 hours ago
Help Desk Support Specialist
Lansing, MI
Contract
Onsite
New Grad, Entry LevelEXOS is seeking an IT Operations Center Analyst to provide 24x7 support for critical business functions in a large enterprise environment. This role involves incident management, system monitoring, security oversight, and operational documentation, requiring on-site coverage for mainframe and infrastructure support.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Initiate, triage, and manage Medium, High, and Critical incidents, escalating to Tier II as needed
Send notifications and communicate incident status to stakeholders
Monitor servers, networks, system resources, and environmental equipment (generators, UPS, PDU, HVAC, water supply)
Track and monitor security equipment and enforce physical access policies for hosting centers
Execute mainframe jobs and control production workloads using automated scheduling systems
Perform tape library operations, off-site storage management, and batch processing support
Document incidents, issues, and resolutions; prepare operational status reports
Review and update Requests for Change (RFCs) as part of change management processes
Collaborate with internal teams and escalation groups to resolve operational issues
Qualification
Required
Experience in IT operations, help desk, or operations center roles
Familiarity with incident management, ticketing systems, and escalation procedures
Strong documentation, communication, and organizational skills
Ability to work rotating shifts, nights, weekends, and holidays
Company
EXOS
At EXOS, we provide the critical support organizations need to protect, strengthen, and grow as technology and business needs continue to evolve.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Sondhi
Chief Executive Officer
Chris Norris, MBA
CONTRACTOR - SharePoint Administrator / Sr. Business Analyst / Dynamics CRM Administrator /
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