TP · 2 hours ago
Customer Service Representative- Work From Home
United States
Full-time
Remote
New Grad, Entry Level
0+ years expTP is a global, digital business services company that delivers advanced business services to help the world’s best brands. The Customer Service Representative will field customer inquiries, provide excellent service, and aim to resolve issues proactively in a collaborative environment.
CRMCustomer ServiceOutsourcingTechnical Support
Responsibilities
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Qualification
Required
High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps, Minimum subscribed upload rate equal or exceeds 5.0 Mbps, ISP must have no packet loss and ping under 50ms, Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN, Proof of internet speed required
Clean and quiet workspace
Preferred
Customer service and/or sales experience preferred
College degree preferred but not required
Benefits
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Company
TP is a global digital business services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.03B2025-01-15Post Ipo Debt· $514.85M
2023-11-16Post Ipo Debt· $1.52B
2007-01-18IPO
Leadership Team
Daniel Julien
Chairman and CEO
Miranda Collard
Chief Executive Officer- Americas | ExCom | Founder & Chair of TP Women | Board Member |
Recent News
2025-12-03
2025-11-25
Company data provided by crunchbase