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Odevo · 21 hours ago

Service Desk Technician

San Antonio, Texas, United States

Full-time

Onsite

New Grad, Entry Level

Odevo is a rapidly growing company in the property management industry, aiming to transform how property management services are delivered. The Service Desk Technician will support daily operations of the Service Desk, ensuring timely resolution of technical issues for end-users across multiple companies in the US.

Real Estate

Responsibilities

Participate in the daily operations of the US Service Desk team, ensuring timely and effective resolution of technical issues for multiple companies

Support Odevo US end-users with personalized first level support and day-to-day monitoring of network systems, servers, workstations, mobile devices, and peripherals in a complex multi-platform computing environment

Create, modify, and/or resets user accounts on the Windows network, CINC System, and other applications as needed

Participate in an IT organization that follows ITIL best practices to enhance service delivery

Help the team develop and maintain documentation for IT support processes and procedures

Ensure that our culture of fostering a collaborative and customer-focused environment helps our team be perceived as user-centric

Establish that communication with customers comes first and that we look to resolve their needs in an effective and timely way

Coordinate with multiple Odevo IT subject matter experts to resolve complex and nuanced software and access issues

Climb, stoop, and/or kneel while installing/uninstalling PC equipment or other tasks

Qualification

Service Desk supportTechnical troubleshootingMicrosoft 365Active DirectoryITIL principlesA+ certificationNetwork+ certificationCCNA certificationService Desk ticketing softwareAnalytic skillsIntellectual curiosityCommunication skillsInterpersonal skillsAttention to detailOrganizational skillsTeam collaborationFlexibility

Required

Associates degree, preferably in a technical field, or equivalent experience

Experience in a Service Desk or IT support analyst role

Excellent communication and interpersonal skills

Proficiency in using Service Desk ticketing software and remote management tools

Proficiency in Microsoft 365, Active Directory, and Microsoft Intune

Able to communicate fluently in English, both written and verbal

Understanding of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) principles

Strong technical and troubleshooting skills specific to IT hardware, software, and cloud platforms

Awareness of the importance of Security and GDPR requirements

Organisationally savvy, with the ability to engage at all levels of an organisation

Ability to articulate new ideas and concepts to technical and nontechnical audiences

Excellent presentation, communication and interpersonal skills

Ability to communicate complex problems in a non-technical and simplified manner

Attention to detail and excellent analytic skills

Well organized and able to work on own initiative

Flexibility to travel within the US

Trusted and respected as a team member with strong collaboration and active listening skills

Displays intellectual curiosity and integrity

Motivated and driven by achieving long-term business outcomes

Ability to work effectively in a team environment and cross-functional teams