Insight Solutions · 1 day ago
Senior Customer Service Representative (SCSR)
United States
Contract
Remote
Senior Level
5+ years expInsight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Senior Customer Service Representative. This role involves managing customer interactions and improving processes for long-term success.
ConsultingData IntegrationInformation TechnologyService Industry
Responsibilities
Answer and manage incoming calls and online tips from the public
Gather, clarify, and document information related to alleged criminal or suspicious activity
Review and assess tips to determine relevance and appropriate action
Conduct basic research using government, law enforcement, and open-source systems
Accurately document calls, tips, and findings in government systems
Prepare and route reports to the appropriate field offices or agencies
Escalate urgent or actionable information to designated personnel as needed
Follow established procedures, policies, and data privacy requirements
Provide professional, courteous customer service
Qualification
Required
5+ years of call center or contact center experience
Associate's degree required
Experience resolving complex stakeholder or customer issues
Proven ability to manage multiple tasks in a high-volume environment
Strong multitasking skills, including simultaneous data entry, research, and communication
Comfortable working with diverse stakeholders across varying professional backgrounds
Strong analytical, research, and problem-solving skills
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Active listening skills and sound judgment in complex situations
Experience supporting or training new customer service representatives
Ability to generate ad-hoc reports using internal systems
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
Company
Insight Solutions
Insight Solutions is an IT company that helps organizations transform technology, operations, and service delivery to meet challenges.
10,001+ employees
H1B Sponsorship
Insight Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (33)
2023 (38)
2022 (25)
2021 (12)
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Brian Plesha
Manager, Strategic Partners & Alliances - Dell Technologies
Carmen Taglienti
Chief Data Officer and Data/AI Portfolio Director
Company data provided by crunchbase