Manulife · 4 months ago
Power Platform Technical Analyst
Boston, Massachusetts
Full-time
Hybrid
Senior Level
CA$86K/yr - CA$136K/yr
5+ years expManulife is a leading international financial services provider, helping people make decisions easier and lives better. The Power Platform Technical Analyst will ensure the stability, reliability, and scalability of the Power Platform environment while increasing its global usage and supporting users with technical issues.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Platform Reliability Management & Troubleshooting
Investigate and resolve issues related to app performance, data integration, and automation failures
Address issue and engage with users to provide Tier 2/3 support for Power Platform applications and flows
Act as a liaison between business users and technical teams to ensure timely resolution of issues
Platform Maintenance
Monitor platform health, usage, and performance metrics
Manage environment configurations, security roles, and data policies
Perform routine audits and ensure compliance with governance standards
Documentation & Knowledge Sharing
Maintain support documentation, FAQs, and troubleshooting guides
Conduct training sessions and create user guides for business users
Collaboration & Continuous Improvement
Work closely with developers, business analysts, and stakeholders to support ongoing enhancements
Identify opportunities to streamline support processes and improve user experience
Qualification
Required
At least 5 years IT industry experience
Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Strong understanding of Dataverse, connectors, and environment management
Experience with Microsoft 365 services and Azure Active Directory
Excellent problem-solving and communication skills
Ability to work independently and manage multiple support requests
Preferred
Experience with governance and administration of Power Platform environments
Familiarity with DevOps practices and ALM for Power Platform
Basic knowledge of scripting (PowerShell, JavaScript) is a plus
Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence
Company
Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.31B2025-12-02Post Ipo Debt· $1B
2024-06-11Post Ipo Debt· $363.5M
2023-03-07Post Ipo Debt· $1.2B
Leadership Team
Phil Witherington
President and CEO
Steve Finch
President and CEO, Manulife Asia
Recent News
2026-01-21
Company data provided by crunchbase