Obama Foundation · 2 weeks ago
Visitor Services Associate, Obama Presidential Center
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$21.50/hr - $21.50/hrThe Obama Foundation is launching the Obama Presidential Center, and they are seeking a Visitor Services Associate to provide a welcoming environment for all visitors. This role involves supporting various points of contact for guests and ensuring an inclusive and memorable experience at the Center.
AssociationNon Profit
Responsibilities
Provide exceptional customer service to foster an inclusive and welcoming environment for visitors
Connect visitors with accessibility needs with appropriate resources
Work closely with onsite security to maintain a safe guest experience, assisting in crowd management and with emergency procedures as needed
Collaborate closely with Visitor Engagement and Education, Volunteers, Custodial, Events, Group Tours and other public-facing teams to ensure consistent standards of service and helpfulness across the entire visitor experience
Navigate a fast-paced environment, with the ability to rotate between various positions such as ticketing and information desks, coat check, group logistics, as well as ushering and special events duties
Build and maintain a working knowledge of Obama Presidential Center Campus, programming, and exhibitions as well as local attractions, restaurants and areas of interest
Perform other duties under the Visitor Services area as assigned
Respond to guest questions and provide assistance, emphasizing an inclusive and welcoming environment in accordance with Obama Presidential Center policies and procedures
Provide guidance to visitors across campus grounds and buildings, answering general questions as needed while providing exceptional customer service
Maintain a working knowledge of proprietary software, performing sales, financial transactions and accurate cash handling, including nightly balancing of cash drawers, on site per Obama Presidential Center processes
Accurately scan admissions tickets to ensure correct capacity count and data integrity
Participate in regularly scheduled training for evolving exhibit displays and Museum programming as well as other meetings as required
Demonstrates proficiency in core professional duties and uses discretion and independent judgment to resolve complex problems
Qualification
Required
Previous customer service, hospitality and/or interpersonal or communication skills preferred
Cash handling experience, a plus
Fluency in one or more foreign languages, a plus
Ability to stand, remain seated, or be positioned outside; reasonable accommodations will be made
Flexibility of hours including but not limited to early morning, late night, weekends, and holidays across campus in both indoor and outdoor environments
Ability to work out of the Obama Presidential Center in Jackson Park
Company
Obama Foundation
The Obama Foundation is a start-up for citizenship and an ongoing project for people to shape, together, what it means to be a good citizen.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$34MKey Investors
Siegel Family EndowmentStavros Niarchos Foundation (SNF)Bank of America
2025-07-29Grant
2023-06-22Grant· $26M
2023-05-17Grant· $3M
Leadership Team
Michelle Obama
Founder
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