Employvision Inc. · 3 hours ago
IT Support Specialist (Infrastructure & Operations)
Houston, TX
Contract
Onsite
New Grad, Entry LevelEmployvision Inc. is seeking an IT Support Specialist to deliver reliable, high-quality IT support. The role combines technical expertise with exceptional customer service, requiring direct interaction with end-users and technical teams to ensure seamless operations.
ConsultingDeliveryHuman ResourcesInformation TechnologyLegal
Responsibilities
Perform hands-on desktop support including installation, configuration, and upgrades of hardware and software
Diagnose and resolve issues across Windows and macOS environments within an Active Directory ecosystem
Provide expert support for macOS, iOS, and Apple hardware (MacBooks, iPhones, iPads)
Configure and deploy Microsoft Windows-based laptops and desktops
Troubleshoot and support AV systems and collaboration tools such as WebEx, Teams, and Zoom
Resolve network connectivity issues involving VPN, wireless, and wired connections
Perform device imaging, hardware setup, and deployment of workstations and peripherals
Manage printers and peripheral device configurations
Serve as a liaison between end-users and Tier 3 support teams
Collaborate with managers, clients, vendors, and engineering teams to resolve issues and support project initiatives
Provide walk-up, phone, email, and ticket-based support with a strong customer-centric approach
Work closely with Infrastructure Operations Center and Network Engineering teams to address network-related issues
Manage and track incidents through the ITSM platform (ServiceNow)
Maintain SLA compliance and ensure timely resolution of service requests
Document solutions, update knowledge bases, and contribute incident reports
Handle user account creation, modification, and deactivation
Escalate complex issues to appropriate technical teams when needed
Support asset management activities and coordinate warranty or repair services with vendors
Understand and support Gas Infrastructure operational technology needs
Provide assistance for business-specific applications and workflows
Deliver onboarding support for new hires and enable secure remote work capabilities
Ensure alignment with IT security best practices across all support activities
Qualification
Required
Strong technical expertise in IT support
Exceptional customer service skills
Hands-on desktop support experience including installation, configuration, and upgrades of hardware and software
Ability to diagnose and resolve issues across Windows and macOS environments within an Active Directory ecosystem
Expert support for macOS, iOS, and Apple hardware (MacBooks, iPhones, iPads)
Experience configuring and deploying Microsoft Windows-based laptops and desktops
Troubleshooting and support experience for AV systems and collaboration tools such as WebEx, Teams, and Zoom
Ability to resolve network connectivity issues involving VPN, wireless, and wired connections
Experience performing device imaging, hardware setup, and deployment of workstations and peripherals
Management of printers and peripheral device configurations
Ability to serve as a liaison between end-users and Tier 3 support teams
Collaboration with managers, clients, vendors, and engineering teams to resolve issues and support project initiatives
Providing walk-up, phone, email, and ticket-based support with a strong customer-centric approach
Working closely with Infrastructure Operations Center and Network Engineering teams to address network-related issues
Management and tracking of incidents through the ITSM platform (ServiceNow)
Maintaining SLA compliance and ensuring timely resolution of service requests
Documenting solutions, updating knowledge bases, and contributing incident reports
Handling user account creation, modification, and deactivation
Escalating complex issues to appropriate technical teams when needed
Supporting asset management activities and coordinating warranty or repair services with vendors
Understanding and supporting Gas Infrastructure operational technology needs
Providing assistance for business-specific applications and workflows
Delivering onboarding support for new hires and enabling secure remote work capabilities
Ensuring alignment with IT security best practices across all support activities
Company
Employvision Inc.
Employvision is a talent acquisition and management solutions company delivering services that enable its clients to win in the changing work environment.
Founded in 2005
51-200 employees
H1B Sponsorship
Employvision Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Monali Geria
Co-Founder and Business Partner
Arav Geria
Strategic Alliances and Partnerships Associate
Company data provided by crunchbase