Hyro · 2 days ago
Enterprise Customer Success Manager
New York, NY
Full-time
Hybrid
Mid Level
$100K/yr - $150K/yr
3+ years expHyro is the leader in Responsible AI Agents for Healthcare, enabling health systems to automate workflows and conversations. They are seeking a highly motivated Enterprise Customer Success Manager to ensure customer success and satisfaction by building relationships and driving adoption.
Artificial Intelligence (AI)B2BHealth CareSaaSVirtual Assistant
No H1B
Responsibilities
Own and nurture strategic customer relationships, ensuring success and long-term value with Hyro’s solutions
Guide customers through key lifecycle stages, optimizing their experience from onboarding to renewal and expansion
Develop and execute strategic success plans, lead quarterly and executive business reviews with key stakeholders to demonstrate value, gather insights, and help customers achieve their goals
Identify and drive expansion opportunities, collaborate with Sales to grow accounts based on customer needs
Collaborate closely with Product, Marketing, and Solutions teams to ensure a seamless customer experience and align strategies with customer needs
Partner with customers to analyze key performance indicators (KPIs), identify trends, and leverage data-driven insights to drive strategic business decisions
Advocate for the customer voice internally, influencing product development and fostering a customer-centric culture
Qualification
Required
Bachelor's degree in a related field or equivalent experience
3+ years of experience in customer success or account management within a B2B technology/SaaS company
Proven ability to build and maintain strong relationships with Enterprise customers, with a deep understanding of Enterprise organizations
Exceptional presentation, written, and verbal communication skills, with the ability to engage both technical and non-technical audiences
Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts
Strong multitasking and prioritization skills, with the ability to assess and respond to situational urgency effectively
Willingness to travel quarterly for customer engagements
Applicants must be currently authorized to work in the United States on a full-time basis
Preferred
Familiarity with Conversational AI, chatbots, or healthcare is a plus but not required
Company
Hyro
Hyro is a plug-and-play conversational AI platform that enables enterprises to add voice and text capabilities to their digital channels.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$95MKey Investors
Healthier CapitalMacquarie CapitalDeloitte Launchpad
2025-10-21Series Unknown· $45M
2024-12-10Series B· $15M
2023-05-31Series B· $20M
Leadership Team
Israel Krush
CEO & Co-Founder
Rom Cohen
Co-founder and COO
Recent News
2025-12-18
HealthCareIT News
2025-12-18
2025-11-26
Company data provided by crunchbase