The Mosaic Company · 1 month ago
Human Resources Operations Associate
US - Tampa, FL (Lithia area)
Full-time
Hybrid
Mid, Senior Level
5+ years expThe Mosaic Company is the world’s leading integrated producer of concentrated phosphate and potash, employing over 13,000 people globally. The EBS HR Operations Representative will provide advanced customer service support to employees, focusing on resolving complex HR transactions and ensuring efficient service delivery in compliance with company policies and regulations.
AgricultureMineralMiningMining Technology
Responsibilities
Collaborating efficiently and effectively with team members across functional areas, seeking input and assistance as needed
Responsibilities include processing advanced transactions through Service Now tickets and Workday inbox items, adhering to established performance standards including quality and timeliness
This encompasses primary support for tasks such as US and CA terminations, job and organizational changes, CA leaves, anniversary award processing, job profile updates and code assignments, DOT process management, escalated items, and related activities
Additionally, the role requires sharing relevant information to ensure transparent knowledge transfer and enhance the overall capability of the HR functional team, while maintaining confidentiality in all transactions
Provides secondary support for various tasks, including job bidding, onboarding requirements, tuition reimbursement, basic job changes, badging, union membership updates, unlocking timecards, and job qualification updates
Depending on training level and business needs, the role may involve performing more advanced transactions
Additionally, this position is responsible for processing and supporting HR requests such as benefit plan enrollment forms and employee separation/leaves documentation
The role also includes providing basic support, education, and direction to people leaders as needed, and preparing and sending all required information to the Payroll team before the closing of time and attendance
All incoming inquiries and documents are entered in detail into the case management system to ensure a seamless transition from one representative to another
Backup responsibilities for handling incoming calls, responding to voicemails, and converting calls and questions into tickets for closure or further vetting
This also involves managing incoming tickets in the HRC Queue and transferring them to the appropriate HR service for immediate processing
Reviewing documentation and providing timely status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area teams to ensure case resolution
This includes responding to questions on standard administrative procedures and practices through multiple channels (e.g., ServiceNow, email, phone) as well as creating and/or updating SOPs as needed
The role also involves educating HR customers, encouraging and assisting with self-service tools when appropriate, and escalating non-routine matters to the appropriate individuals
Participates in audit requests, preparing and reviewing documents, engaging in project work, and handling other ad hoc items as requested
Qualification
Required
High School diploma or equivalent
Microsoft Office Suite experience required
Excellent telephone communication skills
Ability to build strong relationships and collaborate with employees at all levels within the organization across Mosaic
5 or more years of HR/payroll administrative or supporting role experience/Customer service experience
Demonstrated problem-solving, analytical and judgement skills & ability to handle highly confidential and sensitive information
Strong customer service skills, including meeting quality standards for services
Preferred
Bachelor's degree in human resources/business administration preferred
Company
The Mosaic Company
Mosaic is a global leader in the crop nutrient industry — the only company with the ability to produce and deliver two vital crop nutrients, phosphate and potash, on a massive scale.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Saskatchewan Technology Fund
2025-11-13Post Ipo Debt· $900M
2025-10-31Grant
2004-10-25IPO
Leadership Team
Bruce Bodine
President & Chief Executive Officer
Luciano Pires
Executive Vice President and CFO
Recent News
2026-01-16
2026-01-16
Benzinga.com
2026-01-16
Company data provided by crunchbase