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The AES Corporation · 5 hours ago

Platform Manager – Outage Management System (OMS)

Ohio, United States

Full-time

Onsite

Mid, Senior Level

The AES Corporation is seeking a Platform Manager for their Outage Management System (OMS). This role is responsible for the ownership, operation, and optimization of the OMS, ensuring its stability and compliance while managing vendor relationships and stakeholder engagements.

Utilities

H1B Sponsor Likely

Hiring Manager

Magdalena Pla

Responsibilities

Own the day-to-day operation and support of the production Outage Management System to ensure reliability, performance, and 24x7 availability

Serve as the primary system owner responsible for system health, configuration, availability, and operational readiness

Partner with Digital, IT, and Operations teams to troubleshoot issues, manage incidents, and resolve system defects

Proactively evaluate OMS performance and identify opportunities for configuration improvements, operational efficiencies, and process optimization

Coordinate and oversee integrations between the OMS and other enterprise systems (SCADA, GIS, CIS, web platforms, cloud services, etc.), ensuring stable and accurate data flow

Manage the OMS application lifecycle, including upgrades, patches, vendor releases, and system enhancements

Coordinate testing, validation, and deployment of vendor-provided updates to minimize operational risk

Ensure system changes follow established change management, release management, and governance processes

Maintain system documentation, configuration standards, and operational procedures

Act as the primary liaison with the OMS vendor, managing support requests, issue escalation, defect resolution, and contractual SLAs

Translate business and operational needs into configuration changes or vendor enhancement requests

Serve as the central point of contact for OMS-related inquiries across operations, customer service, engineering, IT, and regulatory stakeholders

Collaborate with business partners to ensure the system continues to meet operational, customer service, and regulatory requirements

Ensure the OMS effectively supports outage detection, restoration, and customer communication during routine operations and major storm events

Lead OMS operational support during critical incidents, including real-time system monitoring and coordination with internal teams and vendors

Oversee post-incident reviews, root cause analysis, and corrective action planning

Ensure accurate reporting and dashboards are available to track outage performance, system availability, and operational KPIs

Lead and manage a team of application support professionals responsible for OMS operations and support

Set clear expectations, goals, and performance measures aligned with system reliability and service outcomes

Provide coaching, mentoring, and professional development for team members

Foster a culture of accountability, collaboration, and operational excellence

Qualification

Outage Management System (OMS)Vendor ManagementIncident ManagementSystem OperationsApplication Lifecycle ManagementStakeholder EngagementProcess OptimizationTeam Leadership

Required

Ownership of the day-to-day operation and support of the production Outage Management System to ensure reliability, performance, and 24x7 availability

Serve as the primary system owner responsible for system health, configuration, availability, and operational readiness

Partner with Digital, IT, and Operations teams to troubleshoot issues, manage incidents, and resolve system defects

Proactively evaluate OMS performance and identify opportunities for configuration improvements, operational efficiencies, and process optimization

Coordinate and oversee integrations between the OMS and other enterprise systems (SCADA, GIS, CIS, web platforms, cloud services, etc.)