Donatos Pizza · 1 hour ago
IT Support Specialist
Columbus, OH
Full-time
Hybrid
New Grad, Entry LevelDonatos Pizza is seeking an IT Support Specialist to provide technical support for their operations. The role involves responding to technical support requests, troubleshooting issues, and maintaining system support documentation.
Food and BeverageHospitalityRestaurantsTravel
Responsibilities
Respond to telephone calls, email, web based, and personnel requests for technical support
Track and monitor issues to insure a timely resolution
Escalate tickets in the current call-tracking database (when problem lies outside of Level 1 responsibility)
Identify, research, and resolve technical problems
Respond to and log in the current call-tracking database and request for services both during office hours and after hours when scheduled
Troubleshoot telephone issues, both in-house and at the restaurant level, using appropriate documentation
Perform the polling duties so warehouse is 100% loaded, when scheduled
Re-send and update any unfinished update jobs sent to any restaurants
Recognize and report any unfinished update jobs sent to any restaurants
Monitor software
Modify network user accounts and group memberships
Change user passwords as required
Support store POS conversions and rollouts and participate in testing efforts
Street Files / Inventory Updates / Menu Management
Prepare and maintain system support documentation both procedural and trouble shooting
Participate in and conduct technical training programs and desktop applications as needed
Maintain up to date technical skills appropriate for focused areas (Level2) development
Identify and resolve: Basic terminal and printer setup issues and problems
Basic POS related issues such as associate file maintenance, re-direction of printers, terminal/register assignments, etc
Data communication problems
Internet connectivity problems
E-mail problems
Basic office tool usage and problems
Security and access setup issues
Qualification
Required
Flexible schedule that includes the ability to work a variety of opening or mid shifts, along with working weekends and holidays
Associate-level degree in Computer Science, Information Systems, related fields, or equivalent experience
Certified or formal training in key technologies as Level 2 expert
Basic knowledge of physical network connectivity (LAN/WAN/VPN)
Intermediate knowledge of Windows OS, Mobile devices (Android & IOS), Linux, and other operating systems
Strong knowledge of Incident management process and tools logging problem/resolution activities
Intermediate experience with Active Directory, MySql, SQL tools, and ADM
Intermediate knowledge of monitoring tools: SolarWinds, MDM, APM, NPM & UEM
Hands-on experience with PC, Mac OS, Server, and desktop hardware & software
Web technologies
Must be customer-centric with excellent problem-solving abilities, oral and written communication skills, as well as organizational and customer service skills
Knowledge of commonly used concepts, practices, and procedures within a Help Desk environment is required (including ticketing systems)
Must be able to lift up to 40 lbs occasionally (servers)
Preferred
Appropriate professional certifications are preferred, but not required
Company
Donatos Pizza
Pizza Inc. is a Midwestern chain of 143 restaurants.
Founded in 1963
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1999-05-06Acquired
Leadership Team
Tom Krouse
Chief Executive Officer
Drew Zorniger
Franchise Partner
Recent News
2025-12-17
2025-11-18
Company data provided by crunchbase