SPS · 2 days ago
Workplace Experience Manager
New York, New York, United States
Full-time
Onsite
Senior Level
$100K/yr - $125K/yr
5+ years expSPS is an award-winning employer of choice offering outsourcing solutions across North America. The Workplace Experience Manager will create and manage a compelling workplace experience strategy, ensuring exceptional service and community engagement at the client's site, while collaborating closely with various stakeholders.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Partners with customers to tailor experience initiatives to customer purpose, strategy and mission critical activities
Brings the latest trends, inspiration and thinking within workplace design, experiences and engagement to our customer’s site
Architects memorable experiences for our customer’s site, delivered through talented service employees and subject matter experts
Delivers workplace programming to network of offices working with the site managers for each location, creating a unified and consistent service standard
Shares knowledge from the SPS network of creating workplace experiences across many different industries
Partners closely with food services/catering lead and other client partners for event planning and production to ensure a one team approach and seamless service for visiting partners and clients
Leads site tours for guests of our customer and SPS
Embeds into the site environment working alongside our service teams for the employees of the company
Recognizes celebrates that people have different needs based on their role, demographics and culture
Observes the workplace environment and culture to identify the experiential needs across all SPS operational touchpoints
Accelerates improvement in workplace energy and engagement by serving as a process catalyst
Measures the success of events and curated experiences through quantitative and qualitative methods
Presents workplace experience monthly reports including curated events, return on investment (ROI) and benefits
Manages any Workplace Experience Coordinator positions at the site (including recruiting, orienting, supervising, training, evaluating and recognizing) through a matrix reporting line
Qualification
Required
Bachelor's degree in business, hospitality, marketing or similar
5+ years of work experience in a similar role (e.g. facilities management, event management, concierge, hospitality, front desk)
Previous management experience overseeing 5-10 employees
Demonstrated leadership and vision in managing and influencing people
Experience in planning, budgeting and marketing
Strong computer proficiency skills (Word, Excel, PowerPoint)
Can effectively communicate and relate to all levels within and outside the organization
Creates and builds positive and productive relationships
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase