Fifth Third Bank · 2 days ago
Loss Mitigation Coordinator
Cincinnati, OH
Full-time
Onsite
Entry Level
2+ years expFifth Third Bank is a financial institution seeking to enhance customer experiences through effective loss mitigation strategies. The Loss Mitigation Coordinator will work with various stakeholders to resolve delinquency issues and minimize potential losses on delinquent loans while ensuring compliance with departmental and legal guidelines.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Receives inbound calls from Field Advisors and/or Counselors calling with bank customers to identify reason for default, discuss potential workout alternatives, explain all workout options according to investor guidelines, and to obtain hardship applications for assistance
Evaluates customer situations without judgment to understand financial constraints and determine the best workout option available for all parties involved
Makes outbound to Field Advisors and/or Counselors, customers, and/or authorized third parties to obtain required documentation
Reviews Loss Mitigation packets to ensure documentation is accurate and complete per investor requirements. Requests missing documentation via phone call mail
Through in- and outbound calls, provides status updates to Field Advisors/Counselors, customers, and/or authorized third parties regarding the status of their file
Processes hardship applications following department procedures
Completes filing and audit checks of completed Loss Mitigation files
Maintains detailed notes of all contacts in system
Researches accounts when a problem arises, and if necessary, escalates calls and/or problem accounts to supervisor, manager, appropriate department as necessary
Orders Reinstatement Letters
Offers and processes ACH payments for customer
Orders payment history for customer
Investigates misapplied payments
Processes Cease and Desist requests or cancellations
Maintains thorough call logs
Provides support by cross-training as directed by supervisor or manager, as necessary
Qualification
Required
High school diploma or equivalent
Strong oral and written communication skills
Sales focus and ability to effectively negotiate
Attention to detail
Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure)
Knowledge of bank owned, investor & insurer guidelines
Excellent customer service skills with both external and internal customers
Knowledge and adherence to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines
Strong computer aptitude
Must be able to work in a team environment to interact well with employees and all levels of the organizations
Preferred
Two years collections experience in a call center environment
Fluent in Spanish
Benefits
Comprehensive benefits
Differentiated compensation offerings
Extensive benefits programs
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
2026-01-22
2026-01-16
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2026-01-16
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