Avondale Dealerships · 2 months ago
Service Advisor Trainee-Mercedes-Benz Grapevine
US-TX-Grapevine
Full-time
Onsite
New Grad, Entry Level
0+ years expAvondale Dealerships is a respected family-owned automotive group known for providing an elevated client experience. The Service Advisor Trainee will assist with service department processes and be trained to improve overall communication and experience for clients.
AutomotiveSalesTransportation
Responsibilities
Assist ASM with daily activities to ensure expedited client updates
Understands and utilizes current and future systems (CDK, SDL, Text to Drive, Voile etc.)
Assists ASM by notifying clients when repairs are completed, and vehicle is ready for delivery
Assists with Service Drive Traffic
Assists ASM Team with greeting and starting Repair Order
Review, send, and schedule Express Pay
Review of next day appointments to provide an elevated experience at time of appointment
Process and submit extended warranty claims
Process and submit tire and wheel contract claims
Process and submit additional third-party coverage claims (Windshield, Dent, etc.)
Outbound Special-Order Parts communication
Outbound Campaign/Recall communication
Outbound CSI follow ups
Lateral Support Training in other service operations
Internal Assistant Service Manager
Warranty and Booking
Loan Car Process
Qualification
Required
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience
Operator's Driver's License (must be insurable)
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Benefits
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
Dental
Vision
FREE Company Paid Life Insurance
FREE Employee Assistance Program Support for all employees
401K Retirement Plan
Paid Holidays/Vacation/Paid Time Of
Company
Avondale Dealerships
Avondale is a new legacy of innovation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kenneth L. Schnitzer
Founder and Chairman
Company data provided by crunchbase