AEG FUELS · 5 days ago
Customer Success Manager (Miami, FL)
Miami, FL
Full-time
Onsite
Senior Level
5+ years expAEG Fuels is a global aviation fuels and services supply chain management company, seeking a Customer Success Manager to serve as the primary point of contact for Tier One commercial customers. The role involves ensuring exceptional service delivery, managing client relationships, and resolving service and billing issues to support the company’s growth.
Air TransportationEnergyFuel
Hiring Manager
Melissa Nwokah
Responsibilities
Serve as the dedicated single point of contact for assigned Tier One commercial accounts to ensure consistent communication and a seamless customer experience
Build and maintain trusted relationships with customer finance (AP) teams and key operational stakeholders, fostering long-term client satisfaction and retention
Deliver a white-glove level of service, providing high-touch support and proactive issue resolution for strategic customers
Partner with internal teams including operations, sales, tax, and finance to resolve customer issues related to pricing, taxes, contract setup, and service execution
Support quoting and setup for charter operations and other front-of-house activities to ensure timely and accurate customer support
Manage Tier One and Tier Two customer inquiries, prioritizing urgency and impact while maintaining service excellence
Oversee end-to-end invoice management, ensuring accuracy, timely delivery, and clear communication of billing details to customers
Coordinate with accounting to resolve billing disputes and corrections, providing documentation and clarification to accelerate payment resolution
Monitor and manage ticket requests and invoice matching to ensure efficiency, accuracy, and customer confidence in financial transactions
Act as the system and process expert for commercial customer operations, ensuring consistent data integrity and procedural alignment across departments
Collaborate with tax and pricing teams to identify and correct global tax or fee discrepancies, especially in complex or emerging markets
Continuously assess and improve processes to enhance customer understanding of billing, service delivery, and operational workflows
Act as the system and process expert for commercial customer operations, ensuring consistent data integrity and procedural alignment across departments
Collaborate with tax and pricing teams to identify and correct global tax or fee discrepancies, especially in complex or emerging markets
Continuously assess and improve processes to enhance customer understanding of billing, service delivery, and operational workflows
Qualification
Required
Bachelor's degree in Business Administration, Finance, Operations, or related field (or equivalent professional experience)
5+ years of customer-facing experience, preferably in aviation, logistics, energy, or a high-transaction B2B environment
Proven ability to manage complex commercial accounts and high-volume transactional processes
Strong understanding of billing, collections, and dispute management workflows
Experience collaborating with tax, pricing, and finance teams to resolve cross-functional issues
Excellent communication and organizational skills, with the ability to handle multiple priorities in a growing, dynamic business
Proficient in CRM and ERP systems, and advanced in Microsoft Excel and reporting tools
A proactive mindset with a passion for problem-solving, continuous improvement, and customer advocacy
Preferred
Background in aviation fuel, logistics, or contract-based service industries a huge plus!
Benefits
4 weeks of PTO to start + 6 paid holidays
Health Benefits
Dental & Vision Insurance
6% match on 401K
A collaborative and innovative work culture.
Company
AEG FUELS
AEG Fuels provides aviation fuel and related services to commercial air carriers, general aviation and government aircraft.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Clementi
Chief Executive Officer
Jason Bewley
CFO
Recent News
2025-10-27
Company data provided by crunchbase