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Empower AI · 1 week ago

Infrastructure Support Manager (ISM)

Washington, DC

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Empower AI is an AI solutions provider for government agencies, dedicated to enhancing workforce potential through innovative technology. The Infrastructure Support Manager will oversee the operations and maintenance of critical IT systems, ensuring service levels are met while managing a team of technicians across various locations.

Information ServicesInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for the day-to-day Infrastructure Operations for the CA Organization

Interfaces direct with Department of State Infrastructure Operations and CIO for escalation, coordination and governance compliance

Responsible for the training, staffing, and operational efficiency of the Infrastructure Support Team and staff

Responsible for the administrative/operational leadership of the Infrastructure Support Team within the program guidelines set by the Program Manager and DOS CA customer

Monitors project to ensure work scope, schedule, and budget are well defined and maintained

Provides the coordination between resource managers/supervisors and ensures all necessary reviews and approvals are received

May conduct performance/project analyses during phase-down to benefit future/other projects/missions/programs

Performs related duties as assigned

Qualification

PMI/PMP certificationITIL/ITSM frameworkData Center OperationsWindows systemsLinux systemsMS SQLOracle databaseCisco RoutersFirewallsNetApp/Dell EMCOperational efficiencyTeam leadershipProject management

Required

A BS/BA in Information Technology or related discipline, or equivalent combination of education and experience. An additional year of experience is equivalent to a year of education

Possess a current PMI/PMP certification

Possesses a Top Secret Clearance

A minimum of eight (8) years of experience managing and overseeing operations and projects for infrastructure, systems, and applications at multiple geographically dispersed locations with geographically dispersed teams; similar to the size, scope, and complexity of this TO

Demonstrated experience with IT Service Delivery using an ITIL/ITSM framework similar in size, scope, and complexity to the requirements of this effort

Preferred

A minimum of three years of experience leading teams that provide full-lifecycle project support, as well as operational support, for Windows and Linux based systems

A minimum of three years of experience leading projects in the MS SQL and Oracle database server environment

A minimum of five years of experience supporting Data Center Operations including supporting/troubleshooting server farms, networking equipment and connections, and storage solutions, (e.g., Cisco Routers and Switches, Firewalls, and NetApp/Dell EMC)

ITIL 4

Company

Empower AI

Empower AI helps federal agency leaders elevate their workforce productivity.

Founded in 1989

Reston, Virginia, USA

501-1000 employees

https://www.empower.ai/

Funding

Current Stage

Late Stage

Total Funding

unknown

2017-08-15Acquired

Leadership Team

Jeff Bohling

Chief Executive Officer

Paul Harrington

Executive Vice President, Chief Growth Officer

Recent News

Morningstar.com

Empower AI Awarded Contract Exceeding $200M to Modernize Critical Infrastructure Across More Than 80 U.S. Army Installations

2025-10-10

Morningstar.com

Juan Toves Joins Empower AI as Chief Growth Officer

2025-07-24

Company data provided by crunchbase