GovCIO · 2 weeks ago
ITSM Administrator
US-TX-San Antonio
Full-time
Onsite
Mid, Senior Level
$95K/yr - $100K/yr
6+ years expGovCIO is currently hiring for a Service Now ITSM Administrator to provide extensive ITSM expertise in the operations of the technology on the AFSCI network. This role involves maintaining system operations, implementing ServiceNow solutions, and collaborating with stakeholders to enhance IT service management.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required
May create and document new methods supporting network/system operations and implement changes to procedures
Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems
May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures
Understand and assess the current AFSCI Enterprise ITSM business processes, tools and operating model
Understand the AFSCI Enterprise customer requirements, challenges and business objectives, and translate them into solution designs based on ServiceNow
Implement, configure and optimize ServiceNow solutions, automate business workflows on the platform
Integrate ServiceNow with third-party solutions and platforms
Perform acceptance testing, transition and knowledge transfer to customers and stakeholders
Monitors system performance and implements performance tuning
Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements
Serve as Lead ITSM Administrator for Service Now platform
Coordinate with the ITSM SME and implement plans for optimize ServiceNow
Submit formal security patch implementation requests IAW CCMP
Have an understanding and knowledge of ITIL/ITSM best practices and business process analysis and design
Possess soft skills to lead, communicate, negotiate, focus on details, prioritization, decision-making, presentation and a strong analytical and problem-solving skill
Create and Maintain Visual Task boards to support Agile teams
Provide over-the-shoulder mentoring on ITSM and Service Now
Develop and document Standard Operating Procedures
Qualification
Required
High School with 6-9 of years of experience
At least 1 year in direct support of an ITSM Solution such as Service Now
Clearance Required: Top Secret with SCI -- Must have a validated Top-Secret clearance with SCI Eligibility on day 1
Required Current Service Now Certified System Administrator (CSA)
Required Current IAT Level II
Understand and assess the current AFSCI Enterprise ITSM business processes, tools and operating model
Understand the AFSCI Enterprise customer requirements, challenges and business objectives, and translate them into solution designs based on ServiceNow
Implement, configure and optimize ServiceNow solutions, automate business workflows on the platform
Integrate ServiceNow with third-party solutions and platforms
Perform acceptance testing, transition and knowledge transfer to customers and stakeholders
Monitors system performance and implements performance tuning
Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements
Serve as Lead ITSM Administrator for Service Now platform
Coordinate with the ITSM SME and implement plans for optimize ServiceNow
Submit formal security patch implementation requests IAW CCMP
Have an understanding and knowledge of ITIL/ITSM best practices and business process analysis and design
Possess soft skills to lead, communicate, negotiate, focus on details, prioritization, decision-making, presentation and a strong analytical and problem-solving skill
Create and Maintain Visual Task boards to support Agile teams
Provide over-the-shoulder mentoring on ITSM and Service Now
Develop and document Standard Operating Procedures
Preferred
Extensive experience with the Service Management Solution, ServiceNow platform is preferred
Excellent time management and organizational skills
Experience working with and updating Service Now
Knowledge of ITIL process framework - Incident Management, Problem Management, Change Management, Asset Management and Service Level Management
Proven ability to coordinate with stakeholders and collaborate with other team members
Excellent verbal/written communication skills
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
Recent News
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