Help Desk jobs in United States
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Primary Residential Mortgage · 4 hours ago

Help Desk

positionSalt Lake City, Utah, United States
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

Primary Residential Mortgage is seeking a Help Desk professional to provide technical assistance and support to users. The role involves diagnosing and resolving IT issues, managing user accounts, and collaborating with the IT team to implement new technologies.

Financial ServicesReal EstateResidential
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H1B Sponsor Likelynote

Responsibilities

Respond to user inquiries and provide technical assistance via phone, email, service desk cases
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain computer systems and applications
Assist with setting up and managing user accounts and permissions
Provide support for operating systems, productivity software, and other business applications
Document issues, solutions, and work performed in ticketing systems
Educate users on best practices and provide guidance on IT-related matters
Collaborate with other IT team members to resolve complex issues and implement new technologies
Stay updated with the latest industry trends and technologies

Qualification

Windows operating systemMacOS operating systemTroubleshooting IT issuesNetwork administrationTicketing systemsRemote desktop toolsProblem-solving skillsCommunication skillsTeamworkCustomer-focused attitude

Required

Strong knowledge of Windows and macOS operating systems
Familiarity with network and system administration principles
Experience with troubleshooting common IT issues (hardware, software, and network)
Proficiency in using ticketing systems and remote desktop tools
Excellent problem-solving and analytical skills
Strong verbal and written communication skills
Ability to work independently and as part of a team
Customer-focused attitude and strong interpersonal skills

Preferred

Proven experience as an IT Help Desk Technician or in a similar role preferred but not critical

Company

Primary Residential Mortgage

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Primary Residential Mortgage provides home financing services.
dateFounded in 1998
location
Salt Lake City, Utah, USA
people-size1001-5000 employees
web-link
http://primaryresidentialmortgage.com

H1B Sponsorship

Primary Residential Mortgage has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2021 (2)
2020 (3)

Funding

Current Stage
Late Stage

Leadership Team

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Jeff Zitting
Co-founder
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Company data provided by crunchbase