XNRGY Climate Systems · 2 days ago
Information Technology Support Specialist
Mesa, AZ
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expXNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air treatment systems. They are seeking an experienced IT Support Technician to provide advanced technical support, diagnose and resolve complex hardware and software issues, and ensure timely problem resolution.
EnergyEnvironmental ConsultingHeating Ventilation and Air Conditioning (HVAC)Manufacturing
Hiring Manager
Khali Kemple
Responsibilities
Analyze and resolve complex technical issues, including network connectivity problems, application malfunctions, server configuration issues, and advanced hardware failures
Utilize remote access tools to troubleshoot issues on users' devices and systems
Manage escalated tickets, documenting troubleshooting steps, and updating ticket status with clear communication
Clearly explain technical concepts to users of varying technical abilities and provide appropriate solutions
Ensure processes and equipment adhere to safety regulations and industry standards
Identify when an issue requires further escalation and provide necessary details for seamless transition
Contribute to internal knowledge base by documenting solutions to complex problems encountered
Perform basic system administration tasks like user account management, permissions updates, and software patching
Monitor system performance and identify potential issues before they impact users
Qualification
Required
10+ years of experience in IT or Help Desk support
Strong understanding of Windows operating systems, network infrastructure, common applications, and troubleshooting techniques
Excellent written and verbal communication to clearly explain technical concepts to users and collaborate with other IT teams
Provide a positive user experience and customer service focus by resolving issues efficiently and professionally
Ability to manage multiple tasks and adapt to changing priorities
Benefits
Medical, dental, and vision insurance
401K
Employee Assistance Program
Paid time off
Electric charging stations
Company
XNRGY Climate Systems
Xnrgy Climate Systems designs and manufactures HVAC systems.
201-500 employees
H1B Sponsorship
XNRGY Climate Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Activate Capital PartnersDIVCO
2025-10-21Series Unknown
2025-07-21Series Unknown
2023-05-24Corporate Round
Leadership Team
John Gocek
Co-Founder, Executive Vice President
Sham S. Ahmed
President Emeritus and Co-founder
Recent News
Silicon Canals
2025-10-27
Company data provided by crunchbase